Duelz Casino Review

Duelz Casino Overview

The initial impression of Duelz Casino UK's design is one of colour. In addition, the usability is simple, and everything is clearly laid out. The first thing you’ll see is the welcome bonus and the terms and conditions of the offer.

Directly below the welcome bonus are all the website's accepted payment methods. When you scroll down, the most popular games, such as Starburst and Blackjack, are organised into a grid format.

Everything is in the left-hand navigation bar if you need further information about the platform. There, you can find the help centre, the promotions you can claim and the gaming library.

Duelz Casino Welcome Bonus Offer

When you register for an account, you are automatically eligible to claim the welcome bonus. It’s quite generous – a 100% matched bonus of up to £100 plus 100 free spins on Book of Dead.

To claim the promotion, you must make a minimum deposit of £20, and the bonus credits will be automatically applied to your account. Therefore, opting in or inputting a Duelz Casino bonus code is unnecessary.

With the 100 free spins part of the bonus, you’ll get 20 free spins every day for five days once you’ve made the minimum £20 deposit.

One factor to consider is that not all games contribute towards the welcome bonus credits. Slots and scratchcards account for 100% of the total, whereas all table games and live dealer games only contribute 5%.

How to Sign Up & Claim Your Welcome Bonus

Duelz Casino Wagering Requirements

Wagering requirements are always applied when you claim any welcome bonus online. This means how often the bonus credits must be wagered before you can make a real money casino withdrawal.

The wagering requirements for the Duelz Casino welcome bonus are 30x. This is lower than the industry average of 35x, but the catch is that the maximum win amount is £500. With the free spins, the winnings are capped at £100.

To give you an example, if you deposit the minimum amount of £20, you are required to make £ 600 worth of bets. You can win or lose on these wagers; it’s just that the 30x number must be met first before you can withdraw any real money.

Duelz Welcome Bonus Terms

• Wagering requirements are 30x
• 100% matched bonus of up to £100 plus 100 free spins on Book of Dead
• The maximum amount you can win from the bonus credits is £500
• 20 free spins credited every day for the first 5 days
• £100 is the maximum winnings from the free spins

Additional Bonus Offers & Promotions

Beyond the Duelz welcome bonus, is there anything else to turn UK players' heads? Let's find out…

Duelz Casino Cashback Every Week

Every Friday, all UK players can get 10% cashback on any losses in the previous week. The cashback will show in your account, and you can use the funds however you like. That means no wagering requirements or gaming contributions to the cashback offer. It will be automatic, so there is no need to contact customer support, and the minimum amount you’ll get is 10p.

Duelz Casino Promotions and Loyalty Rewards

Let's look at other Duelz promotions and rewards available to UK players…

Duelz Cash Tournaments

Every week, there is £10,000 up for grabs in head-to-head tournaments. You can find the games by selecting the Dulez Cash Tournaments tab. For selected titles, the aim of the game is to collect points, and the more points you win, the higher you'll climb on the leaderboard. Along the way, you can also win random prizes such as free spins or cash rewards.

How is the Game Selection at Duelz Casino UK?

Besides the many promotions you can claim, there are many games to play. You have 2,000+ games, including slots, jackpots, table games and live dealer games.

If you want to win big instantly, you can play scratchcards. If you enjoy tournaments, you can play Duelz Tournaments or Drop & Wins titles. Finding the game type is straightforward; just select the category in the top navigation bar.

What Game Developers does Duelz Casino have?

As there are 2000+ games to play, Duelz Casino is supplied by many game developers. In total, the number is 50+, which comprises top names such as IGT, NetEnt, and Red Tiger. You can also play games made by independent studios such as Ainsworth or Platipus.

If you prefer live casino games, many titles are supplied by Evolution Gaming and Pragmatic Play. Both brands are industry leaders and provide an immersive experience in all games, from live blackjack to live game shows.

Duelz Slots Overview

Slots are the most prominent game type on offer at Duelz Casino UK. Take your pick from over 1,200 titles, including video slots, 3D slots, Megaways, sticky wilds and more. Moreover, you can play demo versions of selected games before wagering real money.

If you are looking for popular tiles in the UK, everything is available at Duelz Casino. We’re talking about slots such as Starburst, Book of Dead and Big Bass Bonanza.

Jackpot Slots Overview

When we made this Duelz Casino review, we found 200+ jackpot games on the platform. That is a huge number! You can play popular titles such as Mega Moolah or enjoy Jackpot Kings, Wowpot, and Cash Blast games.

Besides the jackpot category, you can try your luck at Drop & Wins titles made by Pragmatic Play. Every month, there are £2m+ prizes up for grabs, and to win cash prizes, you need to earn points. The more points you earn, the higher on the leaderboard you’ll climb. And if you finish first, you’ll win a cool £20k.

Table Games Overview

In the RNG table games section, there are 30+ titles on offer, including popular blackjack, baccarat and roulette games. You can play classic roulette variants, such as European or American, but if you want to play something unique, you can play Three Wheel Roulette.

Yet, if you prefer blackjack, there are many titles to enjoy. Take your pick from Blackjack Vegas or Vegas Strip Blackjack Multi Hand. And the good news is that on many of the RNG table games, stakes start from as little as 10p per game.

Duelz Live Casino Overview

The jewel in the crown at Duelz Casino UK is the live casino section. You can enjoy classic casino games such as live blackjack, roulette, craps or poker. Alternatively, you can play exciting game shows like Dream Catcher or Funky Time Live.

Every game is live-streamed from an authentic studio and hosted by a friendly dealer. It feels as if you’re at a real-life casino. What’s more, on many games, stakes start at just 50p per round.

Banking & Payment Options at Duelz Casino

When writing this Duelz Casino review, we found the payment methods easy to use. All the deposit and withdrawal information, including limits and times, is located in the footer of the site.

There are 10 banking options in total, including debit cards (Visa/Mastercard) and e-wallets (Skrill, Paysafecard, Neteller, Payz, MuchBetter). Other online solutions include Trustly and PayPal.

Unfortunately, Apple Pay or bank transfers are not accepted on the platform, but we believe there are more than enough options to get started at Duelz Casino UK.

Deulz Deposits, Withdrawals & Payout Speed

You can deposit and withdraw in pounds sterling using all ten payment methods. The good news is that you will not be charged a deposit fee but may be charged one for withdrawals. The fee is 5% or £5 (whichever is higher), as stated in the terms and conditions.

The minimum deposit amount is £20 on all payment methods except Trustly, which is £10. The minimum amount you can withdraw is £20, but the withdrawal times vary depending on your payment method.

Every withdrawal will take up to 48 hours to process. From there, the quickest casino withdrawals are via e-wallets, PayPal, and Trustly, as they are instant. If you prefer debit cards, it will take 2 - 4 days.

Key Points:

1. Duelz Casino offers a variety of payment options catering to diverse player preferences.
2. E-wallets (PayPal, Skrill, Neteller) are the fastest withdrawal methods.
3. Paysafecard is only available for deposits and does not support withdrawals.
4. Debit card deposits incur a 2.5% fee, so other fee-free methods may be more cost-effective.

KYC Process & Documents

• When you register, you must upload your identification and address documents
• To verify your identity, you must upload a copy of your passport, driving licence or ID card
• You also need to upload a recent bank statement or utility bill to verify your address
• When you go to make a withdrawal, you may be asked for further financial documents
• You can contact customer support anytime if you have any questions

Customer Support at Duelz Casino

Before we wrote this Duelz Casino review, we asked customer support a few questions to test the speed and quality of the response. If you are not registered, your only option is to send an email.

We asked a few questions about bonuses and safer gambling, and the team responded to our email within 24 hours. The reply was helpful and gave us all the necessary information.

Registering on the site allows you to access the 24/7 live chat. An agent will reply to you in minutes and will be very helpful with any queries.

• Email: support@duelz.com
• Live Chat: 24/7 live chat

Duelz Casino Mobile Compatibility

There is no Duelz Casino app to download, but you can play on your device via your mobile browser. The loading time is fast, and all the games available on the desktop are available in a mobile browser.

Moreover, each game is in HD quality and will never lag. Just make sure you have a strong internet connection while you play. If you get a call while you are playing, all games will be paused, and you can resume them when you hang up the phone.

On the mobile browser, you can make deposits and withdrawals, claim promotions and even use safer gambling tools. It's fair to say playing casino games in a mobile browser is the perfect solution for relaxing on the sofa at home or playing on the go.

Player Safety & Responsible Gambling

Duelz Casino UK takes responsible gambling seriously, and you can find the dedicated page in the site's footer area. There, you can read helpful information and take questionnaires on staying in control of your gambling.

What’s more, in your Duelz Casino account, you can set deposit, loss, time, and session limits. In addition, you can request reality checks for an update on your spending habits, take cooling-off periods and self-exclude.

Finally, the platform offers links to third parties that help with problem gambling. These can be found on the responsible gambling page or by clicking the logos in the footer of the site. Examples include Gambling Therapy and Gamblers Anonymous.

Duelz Casino Licenses & Security

When you play casino games at Duelz Casino, everything is safe because the operator is properly licenced and regulated. The United Kingdom Gambling Commission (UKGC) grants the licence under 048695-R-327029-01.

The UKGC protects players against online casinos. To even get a UKGC licence, Duelz Casino must adhere to strict financial and operational rules. In addition, if you ever have a problem with the platform, you can contact the UKGC to lodge a formal complaint.

Finally, Duelz Casino uses modern TLS encryption across the site to protect player data. This should give you peace of mind when submitting your personal and financial information.

Duelz Casino Company Information

• Name: Duelz Casino
• Company: SuprPlay Limited
• Address: SuprPlay Limited, Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302, Malta
• Established: 2018
• License: United Kingdom Gambling Commission (UKGC)
• License No.: 048695-R-327029-01

Which Company Owns Duelz Casino?

Duelz Casino is owned and operated by SuprPlay Limited, a company headquartered in Malta. The holding company is SuprNation. The company also owns two other online casinos: VoodooDreamz and NY Spins.

The company was founded in 2015 as a technology firm. Since then, SuprPlay Limited has won numerous awards in the iGaming industry and mainly concentrates on the Nordic markets.

Duelz Casino Compared

Let's check out some of the competition for Duelz Casino by comparing it to similar online casinos in the UK…

Duelz Casino Vs Slot Planet Casino

Duelz Casino and Slot Planet Casino indeed deliver exciting gaming experiences but cater to different player preferences. Additionally, Duelz is renowned for its gamified elements and competitive tournaments, while Slot Planet offers a simple, user-friendly platform emphasising slots.

Key Differences:

• Game Selection: Duelz features over 2,000 games, including slots, jackpots, and live dealer options, while Slot Planet offers a smaller library of approximately 1,300 games, heavily focused on slot titles.
• Bonuses: Duelz offers a 100% match up to £100 plus 100 free spins on "Book of Dead," while Slot Planet provides a generous welcome bonus of 100% up to £222 plus 22 free spins, with lower wagering requirements.
• Payment Methods: Both casinos support various payment options, but Slot Planet does not charge deposit fees, whereas Duelz applies a 2.5% fee for Visa/Mastercard deposits.
• Unique Features: Duelz focuses on gamified duelling tournaments and a competitive edge, while Slot Planet highlights its clean, easy-to-navigate interface and its focus on slots.
• Customer Support: Both casinos offer 24/7 live chat, with Slot Planet often praised for its helpful and fast responses.

Verdict:
Choose Duelz Casino for a unique gamified experience with tournaments. Pick Slot Planet Casino for a simpler, slot-focused platform and a more generous welcome bonus.

Duelz Casino Vs Metal Casino

This one is a toss-up because Duelz Casino and Metal Casino bring different flavours to the online casino world. Duelz focuses on gamified features, while Metal Casino caters to rock music fans with a distinct theme and exclusive rewards.

Key Differences:

• Game Selection: Duelz offers over 2,000 games, including a variety of slots, live dealer games, and jackpots, while Metal Casino offers around 1,300 games, focusing on high-quality slot titles.
• Bonuses: Duelz offers a welcome package of 100% up to £100 plus 100 free spins, while Metal Casino’s bonus includes a 100% match up to £100 with a strong focus on rewarding loyal players through their "Metal Loyalty" system.
• Payment Methods: Both casinos offer popular payment methods, but Metal Casino does not charge deposit fees, unlike Duelz, which charges 2.5% on Visa/Mastercard deposits.
• Unique Features: Duelz is centred around duelling tournaments and gamified gameplay, while Metal Casino offers a unique rock-and-roll theme with exclusive music-related rewards.
• Customer Support: Both casinos offer 24/7 live chat, and Metal Casino has received high praise for its responsive team.

Verdict:
Choose Duelz Casino for its gamified tournaments and large game library. Pick Metal Casino if you love a rock-themed experience and exclusive loyalty rewards.

Duelz Casino Vs Mr Green Casino

Both Duelz Casino and Mr Green Casino are excellent choices, offering distinct player experiences. Duelz thrives on gamification and competitive play, while Mr Green is known for its polished platform and award-winning reputation.

Key Differences:

• Game Selection: Duelz provides over 2,000 games, while Mr Green offers approximately 1,000 games, focusing on slots, live casino games, and exclusive titles.
• Bonuses: Duelz offers a 100% match up to £100 plus 100 free spins on "Book of Dead," while Mr Green provides a 100% match bonus up to £100 and 50 free spins, with promotions tailored to live casino enthusiasts.
• Payment Methods: Both casinos provide various payment options, but Mr Green does not charge deposit fees, unlike Duelz’s 2.5% fee for Visa/Mastercard deposits.
• Unique Features: Duelz’s gamified duels and tournaments stand out, while Mr Green offers an award-winning "Green Gaming" responsible gambling tool and exclusive live casino games.
• Customer Support: Both casinos offer 24/7 live chat support, with Mr Green often lauded for its exceptional customer care.

Verdict:
Opt for Duelz Casino for an interactive and competitive experience. Choose Mr Green Casino for its trusted reputation, exclusive features, and tailored promotions.

Duelz Casino Vs Casumo Casino

In the UK, Duelz Casino and Casumo Casino are highly regarded platforms that appeal to a wide range of players but offer distinct experiences. Duelz focuses on gamification, with duelling tournaments and adventure-style gameplay, while Casumo provides a sleek, minimalist interface focusing on simplicity and ongoing promotions for loyal players.

Key Differences:

• Game Library: Duelz offers over 2,000 games, including slots, jackpots, and live dealer games, while Casumo features around 1,500 titles with a strong emphasis on top-quality slots and live casino games.
• Promotions: Duelz has a solid welcome bonus, but Casumo stands out with a more consistent offering of ongoing promotions and rewards for loyal customers.
• Payment Methods: Both casinos provide various payment options, but Casumo does not charge any deposit fees, unlike Duelz, which charges 2.5% on Visa and Mastercard.
• Unique Features: Duelz offers gamified elements like duels and tournaments, which Casumo lacks. However, Casumo excels in offering a smooth and intuitive user experience.
• Customer Support: Both casinos provide 24/7 live chat support, but Casumo is often praised for its quick response.

Verdict:
Choose Duelz Casino for a unique, gamified experience and exciting tournaments. Pick Casumo Casino for a smoother interface, fee-free deposits, and ongoing rewards.

Duelz Casino Vs 32Red Casino

Duelz Casino and 32Red Casino cater to different types of players. To sum up, Duelz offers a gamified and interactive experience, while 32Red focuses on high-quality gaming and excellent customer service, backed by a long-standing reputation in the industry.

Key Differences:

• Game Selection: Duelz boasts over 2,000 games, whereas 32Red offers around 1,000 titles. The latter focuses on Microgaming slots and has an impressive live casino section.
• Bonuses: Duelz provides a competitive welcome bonus, but 32Red offers a larger bonus (up to £150) with higher wagering requirements.
• Reputation: 32Red has a long-standing reputation in the UK market and is known for its trustworthiness and excellent customer service, while Duelz is newer and focuses on innovation.
• Payment Methods: Duelz and 32Red both support various payment methods, but unlike Duelz, 32Red does not charge deposit fees.
• Customer Support: Both offer 24/7 live chat support, but 32Red is frequently commended for its customer service quality and personalised support.

Verdict:
Opt for Duelz Casino if you seek a unique, gamified experience with an expansive game library. Choose 32Red Casino for its trusted reputation, superior customer service, and loyalty rewards.

Duelz Casino User Reviews

Duelz Casino generally receives positive feedback for its innovative, gamified features and diverse game selection. However, like any online casino, it has faced some criticisms from users. Below is a comprehensive summary of user complaints, issues raised, and insights to provide a balanced view.

Common Duelz User Complaints

1. Game Outcomes and Fairness:
   • Some users on Casinomeister expressed dissatisfaction with game outcomes, citing a lack of significant wins or perceived unfairness.
   • However, other players defended the casino, attributing these experiences to standard game variance rather than foul play. As Duelz Casino uses RNG-certified games from trusted providers, this suggests outcomes are random and in line with industry standards.
2. Withdrawal Delays:
   • A few players have reported delays in processing withdrawals, particularly for larger sums or when additional verification documents were requested.
   • This is a common issue across many online casinos due to regulatory compliance and anti-fraud measures, but it can frustrate users expecting faster payouts.
3. Fees on Debit Card Deposits:
   • Some users highlighted the 2.5% fee on Visa and Mastercard deposits as a drawback, especially when other payment methods are fee-free. Players should consider this before selecting their preferred payment method.
4. Customer Support Responsiveness:
   • While Duelz Casino offers 24/7 live chat support, a minority of players have mentioned slow response times during peak periods.
   • Most users, however, praised the professionalism and helpfulness of the support team once they were connected.
5. Limited Promotions for Loyal Players:
   • A few users expressed disappointment with the lack of ongoing promotions or rewards for loyal customers, feeling that the focus was primarily on new player bonuses.

Balanced Perspective

While these complaints provide valuable insights, it is important to note that Duelz Casino remains a reputable platform with licensing from the UK Gambling Commission and the Malta Gaming Authority. The casino's innovative duelling feature and gamified experience continue to attract a loyal player base. Additionally, many issues raised, such as withdrawal delays and game variance, are not unique to Duelz and are common across the industry.

Duelz User Complaints Summary Table

By addressing these issues transparently, Duelz Casino can continue to refine its player experience while maintaining its strong reputation. Players are encouraged to read the terms and conditions carefully and use recommended payment methods for the best experience.

Duelz Casino Verdict

Duelz Casino stands out as an innovative and engaging platform for UK players. It offers a unique gamified experience alongside a vast selection of over 2,000 games. Its emphasis on duels, tournaments, and adventure-style gameplay sets it apart from traditional online casinos, making it particularly appealing to those who enjoy an interactive and competitive edge.

However, like any casino, it has its drawbacks. The 2.5% fee on debit card deposits may deter players who prefer traditional payment methods, though this can be avoided by using fee-free options such as PayPal or Skrill. Additionally, some users have reported delays in withdrawal processing, particularly for larger amounts requiring extra verification. While these delays are due to regulatory compliance, they can frustrate players seeking faster payouts.

On the positive side, Duelz Casino is licensed by the UK Gambling Commission and the Malta Gaming Authority, ensuring a secure and fair gaming environment. The 24/7 live chat support is a strong feature, though some users have noted slower response times during peak periods. Promotions are attractive for new players, but ongoing rewards for loyal customers could be more robust.

Final Thoughts

Duelz Casino is an excellent choice for players looking for a fresh and dynamic casino experience. Its gamified features, extensive game library, and secure environment make it a top contender in the UK market. However, players should know potential payment fees and use preferred payment methods to avoid delays or unnecessary costs.

Duelz Casino is perfect for those seeking a different online casino experience, but players should weigh the pros and cons to decide if it aligns with their preferences.