Duelz Casino Review

Duelz Casino Overview

The initial impression of Duelz Casino UK's design is one of colour. In addition, the usability is simple, and everything is clearly laid out. The first thing you’ll see is the welcome bonus and the terms and conditions of the offer.

Directly below the welcome bonus are all the website's accepted payment methods. When you scroll down, the most popular games, such as Starburst and Blackjack, are organised into a grid format.

If you need further information about the platform, everything is in the left-hand navigation bar. There, you can find the help centre, the promotions you can claim and the gaming library.

Duelz Casino Welcome Bonus Offer

When you register for an account, you are automatically eligible to claim the welcome bonus. It’s quite a generous one – a 100% matched bonus of up to £100 plus 100 free spins on Book of Dead.

To claim the promotion you must make a minimum deposit of £20, and the bonus credits will be automatically applied to your account. Therefore, there is no need to opt in or input a Duelz Casino bonus code.

With the 100 free spins part of the bonus, you’ll get 20 free spins every day for five days once you’ve made the minimum £20 deposit.

One factor to take into account is that not all games contribute towards the welcome bonus credits. Slots and scratchcards count 100%, whereas all table games and live dealer games only contribute 5%.

How to Sign Up & Claim Your Welcome Bonus

Duelz Casino Wagering Requirements

When you claim any welcome bonus online, there are always wagering requirements. This means how many times the bonus credits must be wagered before you can make a real money casino withdrawal.

For the Duelz Casino welcome bonus, the wagering requirements are 30x. This is lower than the industry average of 35x, but the catch is there is a maximum win amount of £500. With the free spins, the winnings are capped at £100.

To give you an example, if you were to deposit the minimum amount of £20, you are required to make £600s worth of bets. You can win or lose on these wagers it’s just that the 30x number must be met first before you can withdraw any real money.

Duelz Welcome Bonus Terms

• Wagering requirements are 30x
• 100% matched bonus of up to £100 plus 100 free spins on Book of Dead
• The maximum amount you can win from the bonus credits is £500
• 20 free spins credited every day for the first 5 days
• £100 is the maximum winnings from the free spins

Additional Bonus Offers & Promotions

Beyond the Duelz welcome bonus, is there anything else to turn UK players' heads? Let's find out…

Duelz Casino Cashback Every Week

Every Friday, all UK players are eligible to get 10% cashback on any losses in the previous week. It will show in your account and you can use the funds however you like. That means no wagering requirements or gaming contributions to the cashback offer. It will be automatic, so there is no need to contact customer support and the minimum amount you’ll get is 10p.

Duelz Casino Promotions and Loyalty Rewards

Let's take a look at any other Duelz promotions and rewards available to UK players…

Duelz Cash Tournaments

Every week there is £10,000 up for grabs in head-to-head tournaments. You’re able to find the games by selecting the Dulez Cash Tournaments tab. On selected titles, the aim of the game is to collect points, and the more points you win, the higher on the leaderboard you’ll climb. Along the way, you can also win random prizes such as free spins or cash rewards.

How is the Game Selection at Duelz Casino UK?

Besides the plenty of promotions you can claim, there are also tons of games to play. Altogether, you have 2,000+ games, including slots, jackpots, table games and live dealer games.

If you want to win big instantly, then you can play scratchcards or if you enjoy tournaments you can play Duelz Tournaments or Drop & Wins titles. Finding the game type is straightforward, just select the category in the top navigation bar.

What Game Developers does Duelz Casino have?

As there are 2000+ games to play, Duelz Casino is supplied by a plethora of game developers. In total, the number is 50+ which comprises top names such as IGT, NetEnt and Red Tiger. Then again, you can also play games made by independent studios such as Ainsworth or Platipus.

If you prefer live casino games, many of the titles are supplied by Evolution Gaming and Pragmatic Play. Both brands are industry leaders and provide an immersive experience in all games from live blackjack to live game shows.

Duelz Slots Overview

Slots are the most prominent game type on offer at Duelz Casino UK. Take your pick from over 1,200 titles, including video slots, 3D slots, Megaways, sticky wilds and more. Moreover, on selected games, you’re able to play demo versions first before wagering real money.

If you are looking for popular tiles in the UK, then everything is on offer at Duelz Casino. We’re talking about slots such as Starburst, Book of Dead and Big Bass Bonanza.

Jackpot Slots Overview

We found 200+ jackpot games to play on the platform when we made this Duelz Casino review. You can play popular titles such as Mega Moolah or enjoy Jackpot Kings, Wowpot and Cash Blast games.

Besides the jackpot category, you can also try your luck at Drop & Wins titles, made by Pragmatic Play. Every month, there are £2m+ in prizes up for grabs, and to win cash prizes you need to earn points. The more points you earn, the higher on the leaderboard you’ll climb. And if you finish first you’ll win a cool £20k.

Table Games Overview

In the RNG table games section, there are 30+ titles on offer, including popular blackjack, baccarat and roulette games. You’re able to play classic variants of roulette such as European or American, but if you want to play something unique, you can play Three Wheel Roulette.

Yet, if you prefer blackjack there are many titles for you to enjoy. Take your pick from Blackjack Vegas or Vegas Strip Blackjack Multi Hand. And the good news is that on many of the RNG table games, stakes start from as little as 10p per game.

Duelz Live Casino Overview

The jewel in the crown at Duelz Casino UK is the live casino section. You can enjoy classic casino games such as live blackjack, roulette, craps or poker. Alternatively, you can play exciting game shows such as Dream Catcher or Funky Time Live.

Every game is live-streamed from an authentic studio and hosted by a friendly dealer. In fact, it feels as if you’re at a real-life casino. What’s more, on many games, stakes start at just 50p per round.

Banking & Payment Options at Duelz Casino

We found the payment methods very easily before we wrote this Duelz Casino review. All the deposit and withdrawal information including limits and times is located in the footer of the site.

In total, there are 10 banking options at your disposal, comprising debit cards (Visa/Mastercard) and e-wallets (Skrill, Paysafecard, Neteller, Payz, MuchBetter). Other online solutions include Trustly and PayPal.

Unfortunately, Apple Pay or bank transfers are not accepted on the platform, but we believe there are more than enough options to get started at Duelz Casino UK.

Deulz Deposits, Withdrawals & Payout Speed

You can deposit and withdraw in pounds sterling using all ten payment methods. The good news is that you will not be charged a fee for deposits, but you may be charged one for withdrawals. The fee is 5% or £5 (whichever is higher), as stated in the terms and conditions.

The minimum deposit amount is £20 on all payment methods except Trustly, which is £10. The minimum amount you can withdraw is £20, but the withdrawal times vary depending on your payment method.

On every withdrawal, it will take up to 48 hours to process. From there, the quickest casino withdrawals are via e-wallets, PayPal and Trustly, as it will be instant. If you prefer debit cards, it will take a further 2 - 4 days.

Key Points:

1. Duelz Casino offers a variety of payment options catering to diverse player preferences.
2. E-wallets (PayPal, Skrill, Neteller) are the fastest methods for withdrawals.
3. Paysafecard is only available for deposits and does not support withdrawals.
4. Debit card deposits incur a 2.5% fee, so other fee-free methods may be more cost-effective.

KYC Process & Documents

• When you register you must upload your identification and address documents
• To verify your identity you must upload a copy of your passport, driving licence or ID card
• You also need to upload a recent bank statement or utility bill to verify your address
• When you go to make a withdrawal, you may be asked for further financial documents
• You can contact customer support anytime if you have any questions

Customer Support at Duelz Casino

Before we wrote this Duelz Casino review, we asked customer support a few questions to test the speed and quality of the response. If you are not registered, the only option you have is to send an email.

We asked a few questions about bonuses and safer gambling and the team responded to our email in 24 hours. The reply was helpful and gave us all the necessary information we required.

If you do register on the site, you can access the 24/7 live chat. An agent will reply to you in minutes and will be very helpful with any queries you may have.

• Email: support@duelz.com
• Live Chat: 24/7 live chat

Duelz Casino Mobile Compatibility

There is no Duelz Casino app to download but you can play on your device via your mobile browser. The loading time is fast, and all the games available on the desktop are at your disposal in a mobile browser.

Moreover, each game is in HD quality and will never lag. Just make sure you have a strong internet connection whilst you play. If you get a call whilst you are playing all games will be paused and you can resume when you hang up the phone.

On the mobile browser, you can make deposits and withdrawals, claim promotions and even use safer gambling tools. It's fair to say playing casino games in a mobile browser is the perfect solution for relaxing on the sofa at home or playing on the go.

Player Safety & Responsible Gambling

Duelz Casino UK takes responsible gambling seriously and you can find the dedicated page in the footer of the site. There, you can read helpful information and take questionnaires on staying in control of your gambling.

What’s more, in your Duelz Casino account, you can set deposit limits, loss limits, time limits and session limits. In addition, you’re able to request reality checks for an update on your spending habits, take cooling-off periods and self-exclude.

Finally, the platform offers links to third parties that help with problem gambling. You can find these on the responsible gambling page or click the logos in the footer of the site. Examples include Gambling Therapy and Gamblers Anonymous.

Duelz Casino Licenses & Security

When you play casino games at Duelz Casino everything is safe because the operator is properly licenced and regulated. The United Kingdom Gambling Commission (UKGC) grants the licence under 048695-R-327029-01.

It's the job of the UKGC to protect players against online casinos. To even get a UKGC licence, Duelz Casino must adhere to strict financial and operational rules. In addition, if you ever have a problem with the platform you can contact the UKGC to lodge a formal complaint.

Finally, Duelz Casino uses modern TLS encryption across the site to protect player data. This should give you peace of mind when submitting your personal and financial information.

Duelz Casino Company Information

• Name: Duelz Casino
• Company: SuprPlay Limited
• Address: SuprPlay Limited, Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302, Malta
• Established: 2018
• License: United Kingdom Gambling Commission (UKGC)
• License No.: 048695-R-327029-01

Which Company Owns Duelz Casino?

Duelz Casino is owned and operated by SuprPlay Limited, a company with its headquarters in Malta. The holding company is SuprNation. The company also owns two other online casinos: VoodooDreamz and NY Spins.

The company was founded in 2015 as a technology firm. Since then, SuprPlay Limited has won numerous awards in the iGaming industry and mainly concentrates on the Nordic markets.

Duelz Casino Compared

Let's check out some of the competition for Duelz Casino by comparing it to similar online casinos in the UK…

Duelz Casino Vs Slot Planet Casino

It's true that Duelz Casino and Slot Planet Casino deliver exciting gaming experiences, but they cater to different player preferences. Duelz is renowned for its gamified elements and competitive tournaments, while Slot Planet offers a simple, user-friendly platform with an emphasis on slots.

Key Differences:

• Game Selection: Duelz features over 2,000 games, including slots, jackpots, and live dealer options, while Slot Planet offers a smaller library of approximately 1,300 games, heavily focused on slot titles.
• Bonuses: Duelz offers a 100% match up to £100 plus 100 free spins on "Book of Dead," while Slot Planet provides a generous welcome bonus of 100% up to £222 plus 22 free spins, with lower wagering requirements.
• Payment Methods: Both casinos support a variety of payment options, but Slot Planet does not charge deposit fees, whereas Duelz applies a 2.5% fee for Visa/Mastercard deposits.
• Unique Features: Duelz focuses on gamified duelling tournaments and a competitive edge, while Slot Planet highlights its clean, easy-to-navigate interface and focus on slots.
• Customer Support: Both casinos offer 24/7 live chat, with Slot Planet often praised for its helpful and fast responses.

Verdict:
Choose Duelz Casino for a unique gamified experience with tournaments. Pick Slot Planet Casino for a simpler, slot-focused platform and a more generous welcome bonus.

Duelz Casino Vs Metal Casino

This one is a toss-up because Duelz Casino and Metal Casino bring different flavours to the online casino world. Duelz focuses on gamified features, while Metal Casino caters to fans of rock music with a distinct theme and exclusive rewards.

Key Differences:

• Game Selection: Duelz provides over 2,000 games, offering a variety of slots, live dealer games, and jackpots, while Metal Casino offers around 1,300 games with a focus on high-quality slot titles.
• Bonuses: Duelz offers a welcome package of 100% up to £100 plus 100 free spins, while Metal Casino’s bonus includes a 100% match up to £100 with a strong focus on rewarding loyal players through their "Metal Loyalty" system.
• Payment Methods: Both casinos offer popular payment methods, but Metal Casino does not charge deposit fees, unlike Duelz, which charges 2.5% on Visa/Mastercard deposits.
• Unique Features: Duelz is centred around duelling tournaments and gamified gameplay, while Metal Casino offers a unique rock-and-roll theme with exclusive music-related rewards.
• Customer Support: Both casinos provide 24/7 live chat, with Metal Casino receiving high praise for its responsive team.

Verdict:
Choose Duelz Casino for its gamified tournaments and large game library. Pick Metal Casino if you love a rock-themed experience and exclusive loyalty rewards.

Duelz Casino Vs Mr Green Casino

Both Duelz Casino and Mr Green Casino are two excellent choices, offering distinct experiences for players. Duelz thrives on gamification and competitive play, while Mr Green is known for its polished platform and award-winning reputation.

Key Differences:

• Game Selection: Duelz provides over 2,000 games, while Mr Green offers approximately 1,000 games, focusing on slots, live casino games, and exclusive titles.
• Bonuses: Duelz offers a 100% match up to £100 plus 100 free spins on "Book of Dead," while Mr Green provides a 100% match bonus up to £100 and 50 free spins, with promotions tailored to live casino enthusiasts.
• Payment Methods: Both casinos provide a variety of payment options, but Mr Green does not charge deposit fees, in contrast to Duelz’s 2.5% fee for Visa/Mastercard deposits.
• Unique Features: Duelz’s gamified duels and tournaments stand out, while Mr Green offers an award-winning "Green Gaming" responsible gambling tool and exclusive live casino games.
• Customer Support: Both casinos offer 24/7 live chat support, with Mr Green often lauded for its exceptional customer care.

Verdict:
Opt for Duelz Casino for an interactive and competitive experience. Choose Mr Green Casino for its trusted reputation, exclusive features, and tailored promotions.

Duelz Casino Vs Casumo Casino

In the UK, Duelz Casino and Casumo Casino are both highly regarded platforms that appeal to a wide range of players, but they offer distinct experiences. Duelz focuses on gamification, with duelling tournaments and adventure-style gameplay, while Casumo provides a sleek, minimalist interface with a focus on simplicity and ongoing promotions for loyal players.

Key Differences:

• Game Library: Duelz offers over 2,000 games, including slots, jackpots, and live dealer games, while Casumo features around 1,500 titles with a strong emphasis on top-quality slots and live casino games.
• Promotions: Duelz has a solid welcome bonus, but Casumo stands out with a more consistent offering of ongoing promotions and rewards for loyal customers.
• Payment Methods: Both casinos provide a variety of payment options, but Casumo does not charge any fees on deposits, unlike Duelz, which charges 2.5% on Visa and Mastercard.
• Unique Features: Duelz offers gamified elements like duels and tournaments, which Casumo lacks. However, Casumo excels in offering a smooth and intuitive user experience.
• Customer Support: Both casinos provide 24/7 live chat support, but Casumo is often praised for its quick response times.

Verdict:
Choose Duelz Casino for a unique gamified experience and exciting tournaments. Pick Casumo Casino for a smoother interface, fee-free deposits, and ongoing rewards.

Duelz Casino Vs 32Red Casino

Duelz Casino and 32Red Casino cater to different types of players, with Duelz offering a gamified and interactive experience, while 32Red focuses on high-quality gaming and excellent customer service, backed by a long-standing reputation in the industry.

Key Differences:

• Game Selection: Duelz boasts over 2,000 games, whereas 32Red offers around 1,000 titles, with a focus on Microgaming slots and an impressive live casino section.
• Bonuses: Duelz provides a competitive welcome bonus, but 32Red offers a larger bonus (up to £150), albeit with higher wagering requirements.
• Reputation: 32Red has a long-standing reputation in the UK market and is known for its trustworthiness and excellent customer service, while Duelz is newer and focuses on innovation.
• Payment Methods: Duelz and 32Red both support a variety of payment methods, but 32Red does not charge any deposit fees, unlike Duelz.
• Customer Support: Both offer 24/7 live chat support, but 32Red is frequently commended for its customer service quality and personalised support.

Verdict:
Opt for Duelz Casino if you’re seeking a unique, gamified experience with an expansive game library. Choose 32Red Casino for its trusted reputation, superior customer service, and loyalty rewards.

Duelz Casino User Reviews

Duelz Casino generally receives positive feedback for its innovative gamified features and diverse game selection. However, like any online casino, it has faced some criticisms from users. Below is a comprehensive summary of user complaints and issues raised, along with insights to provide a balanced view.

Common Duelz User Complaints

1. Game Outcomes and Fairness:
   • Some users on Casinomeister expressed dissatisfaction with game outcomes, citing a lack of significant wins or perceived unfairness.
   • However, other players defended the casino, attributing these experiences to standard game variance rather than any foul play. As Duelz Casino uses RNG-certified games from trusted providers, this suggests outcomes are random and in line with industry standards.
2. Withdrawal Delays:
   • A few players have reported delays in processing withdrawals, particularly for larger sums or when additional verification documents were requested.
   • This is a common issue across many online casinos due to regulatory compliance and anti-fraud measures, but it can frustrate users expecting faster payouts.
3. Fees on Debit Card Deposits:
   • Some users highlighted the 2.5% fee on Visa and Mastercard deposits as a drawback, especially when other payment methods are fee-free. This is something players should consider before selecting their preferred payment method.
4. Customer Support Responsiveness:
   • While Duelz Casino offers 24/7 live chat support, a minority of players have mentioned slow response times during peak periods.
   • Most users, however, praised the professionalism and helpfulness of the support team once they were connected.
5. Limited Promotions for Loyal Players:
   • A small number of users expressed disappointment with the lack of ongoing promotions or rewards for loyal customers, feeling that the focus was primarily on new player bonuses.

Balanced Perspective

While these complaints provide valuable insights, it is important to note that Duelz Casino remains a reputable platform with licensing from the UK Gambling Commission and the Malta Gaming Authority. The casino's innovative dueling feature and gamified experience continue to attract a loyal player base. Additionally, many of the issues raised, such as withdrawal delays and game variance, are not unique to Duelz and are common across the industry.

Duelz User Complaints Summary Table

By addressing these issues transparently, Duelz Casino can continue to refine its player experience while maintaining its strong reputation. Players are encouraged to read the terms and conditions carefully and use recommended payment methods for the best experience.

Duelz Casino Verdict

Duelz Casino stands out as an innovative and engaging platform for UK players, offering a unique gamified experience alongside a vast selection of over 2,000 games. Its emphasis on duels, tournaments, and adventure-style gameplay sets it apart from traditional online casinos, making it particularly appealing to those who enjoy an interactive and competitive edge.

However, like any casino, it has its drawbacks. The 2.5% fee on debit card deposits may deter players who prefer traditional payment methods, though this can be avoided by using fee-free options such as PayPal or Skrill. Additionally, some users have reported delays in withdrawal processing, particularly for larger amounts requiring extra verification. While these delays are due to regulatory compliance, they can frustrate players seeking faster payouts.

On the positive side, Duelz Casino is licensed by both the UK Gambling Commission and the Malta Gaming Authority, ensuring a secure and fair gaming environment. The 24/7 live chat support is a strong feature, though some users have noted slower response times during peak periods. Promotions are attractive for new players, but ongoing rewards for loyal customers could be more robust.

Final Thoughts

Duelz Casino is an excellent choice for players looking for a fresh and dynamic casino experience. Its gamified features, extensive game library, and secure environment make it a top contender in the UK market. However, players should be aware of potential payment fees and ensure they use preferred payment methods to avoid delays or unnecessary costs.

Pros:

• Unique gamified features and duelling concept.
• Over 2,000 games, including slots, live dealer, and jackpots.
• Licensed and regulated for secure gameplay.
• Multiple payment options, including PayPal and Trustly.
• 24/7 live chat support.

Cons:

• 2.5% fee on debit card deposits.
• Withdrawal delays during verification processes.
• Limited loyalty rewards for regular players.

Duelz Casino is perfect for those seeking something different in their online casino experience, but players should weigh the pros and cons to decide if it aligns with their preferences.

Duelz Casino FAQ

What is the withdrawal time at Duelz Casino?

On all payment methods, it will take the team 48 hours to process the withdrawal. From there, if you use e-wallets, Trustly or PayPal you’ll get your funds instantly. If you withdraw via debit card expect to wait a further 2 - 4 days.

What licenses does Duelz Casino have?

Duelz Casino is legitimate because the platform is licenced and regulated by the United Kingdom Gambling Commission (UKGC). The account number is 048695-R-327029-01 and if you ever have an issue whilst playing, you can contact the UKGC for free, impartial advice.

Is it legal to play at Duelz Casino in the UK?

Yes. To play at Duelz Casino you must be at least 18 years old. When you register you are required to verify your age and identity. You can upload a copy of your passport, driving licence or ID card.

Who owns Duelz Casino?

Duelz Casino UK is owned and operated by SuprPlay Limited, a dynamic iGaming company with its headquarters in Malta. The company was founded in 2015 as a tech firm but has since expanded into owning online casinos such as VoodooDreamz and NY Spins.

Can I trust Duelz Casino?

Yes, because the platform is properly licenced and regulated by the United Kingdom Gambling Commission. In addition, the website uses state-of-the-art SSL encryption technology to keep your personal and financial data secure.