Grosvenor Online Review

Grosvenor Casino Overview and Design

At first glance, Grosvenor Casino is simple to navigate. The site uses a grid layout to help you quickly find the games you want. On the homepage, you’ll see categories for live casino, popular games, exclusives and new titles.

Finding the most critical information is a piece of cake, too. In the top navigation bar, you can choose between game types, from live casino to slots and poker. You’ll also find the promotions and membership tabs.

The site's footer includes essential topics such as responsible gambling, payment methods, and 24/7 live help. So you can access the main information in just one or two clicks. Nice!

Grosvenor Casino Welcome Bonus Offer

New UK players at Grosvenor Casino online receive a simple 100% welcome bonus. When you register and make a minimum deposit of £20, you will receive £20 in bonus funds. It will be applied to your account automatically.

Note that PayPal and Paysafecard are excluded from the deposit bonus. Also, a 10x wagering requirement applies to both the deposit and bonus amounts. This feels like a throwback to older times, with more exploitative bonuses.

How to Sign Up & Activate the Welcome Bonus

Claiming a Grosvenor Casino welcome bonus is as easy as 1, 2, and 3. Here's a simple step-by-step guide to signing up and activating the Grosvenor welcome bonus.

Grosvenor Wagering Requirements

Our experts have checked the wagering requirements for the welcome bonus at Grosvenor Casino. The 10x wagering requirement (on deposit and bonus) is one of the harshest we've seen in the UK. That means you'll need to play through your deposit 10 times and your bonus 10 times before you can withdraw your winnings.

In addition, the wagering contributions for bonus funds vary by game. For example, online slots are 100%, live games are 10%, and progressive jackpots are 50%.

You can use the bonus immediately after you deposit, and it expires 30 days after activation.

• Grosvenor's minimum deposit amount is £20
• PayPal and Paysafecard deposits are ineligible
• Deposit and bonus must be wagered within 30 days
• The wagering requirement is 10 times the deposit and bonus
• The wagering contributions of different games vary

Additional Bonus Offers & Promotions

When we first looked at the Grosvenor online casino site, the only bonus we could find was the welcome offer. However, we found a “Match the Pairs” promotion when we wrote this review. A daily competition puts you against the clock to match symbols. If you win, you can earn free spins bonuses, poker tickets or £100 cash.

After registration, the operator runs ongoing promotions, which will be sent to your email address. Turn on notifications when you register; the team will let you know which bonuses you can claim. Some will apply automatically to your account, while others require a Grosvenor Casino bonus code.

Grosvenor Casino Promotions and Loyalty Rewards

While writing this review, we found no casino VIP programmes or promos for existing players, which is slightly disappointing.

Still, when you register, you will regularly receive Grosvenor Casino bonus codes by email, or promotions will be automatically applied to your account. These will vary from player to player, so keep an eye on your inbox.

How is the Game Selection at Grosvenor Casino Online?

Grosvenor Casino online offers UK players a massive range of casino games, with a specialisation in live dealer games. Many are streamed from Grosvenor's land-based casinos 24/7. These include roulette, blackjack, baccarat, craps and poker. We think this is a fantastic feature.

For slot lovers, Grosvenor online casino is okay. New titles are added weekly, and you can choose from all-time classics like Starburst to progressive jackpot titles. If you want more than slots and live casino games, you can play bingo, bet on sports, and more.

What Game Developers Does Grosvenor Casino Have?

You’ll be glad to know that Grosvenor's online casino partners only with the best gaming providers. The platform offers titles from 20+ providers, such as 1x2 Gaming, Big Time Gaming, and NetEnt.

Slots offer UK players the widest selection, with a curated selection of games to choose from. Even better, new titles are added every week, and you can take advantage of exclusives such as Buffalo Wild and Lucky Shot.

Grosvenor Casino's online table games are first-rate, especially the live dealer options. Streamed directly from Grosvenor land-based casinos across the country, you can play alongside other players from your home.

Grosvenor Slots Overview

With 500+ online slots, you’ll never get bored at Grosvenor Casino online. You’ll find various options in the lobby, like New, Megaways, Top 20, Classic, Drop & Wins, Featured and more.

If you prefer playing some of the most popular slots, Grosvenor Casino's top 20 options are for you. This section features the UK’s favourite online slot games, such as Gonzo’s Quest, Book of Ra, and Starburst.

Furthermore, if you want to try a new slot, you can always play demo versions of all titles. This way, you can get a feel for the gameplay, the RTP, and the volatility before playing for real money.

Jackpot Slots Overview

For those looking to hit the jackpot, Grosvenor Casino online offers a wide range of options. The slots lobby navigation bar shows three main categories: Daily Jackpots, Jackpot Kings, and Mega Jackpots.

Any of these options can change your life in a single spin. Some of the most popular titles at Grosvenor online casino are Mega Moolah Lucky Bells, Mega Jackpots Cleopatra, and Gold Frenzy. On each of these titles, you can win a cool £250,000.

Table Games Overview

Grosvenor Casino online offers every table game, including roulette, blackjack, baccarat, poker, and game shows. You can play either the RNG or live dealer version; the choice is yours.

In this Grosvenor online casino review, we found the limits above average. For instance, on Lightning Roulette, you can stake as little as 20p per number. And for high rollers, Grosvenor Roulette allows a £10,000 maximum bet per game.

Live Casino Overview

Live casino is where Grosvenor stands out. Grosvenor offers plenty of exclusives to play in roulette, blackjack, and baccarat, all streamed from land-based Grosvenor Casinos across the UK.

The experience is first-class. With UK-native dealers and interaction with other players at the table, it’s just like playing at a real casino.

If you prefer fast action, try the Lightning Lobby. If you fancy a luxurious treat, try one of Authentic’s live dealer games streamed from top-quality studios in Malta.

Banking & Payment Options at Grosvenor Casino

When writing this Grosvenor Casino review, we found only four payment methods for deposits and withdrawals: Visa, Mastercard, PayPal, and Paysafecard.

The number of payment methods at Grosvenor Casino is not as strong as at other online casinos; we consider anything over 7 to be good. Moreover, Pay N Play solutions such as Trustly aren't accepted, so Grosvenor Casino has work to do in this area.

The mainstream methods on offer, though, all accept £GBP for withdrawals and deposits, and there are no fees when transacting.

Deposits, Withdrawals & Payout Speed

Grosvenor online casino only offers players four banking methods for deposits and withdrawals. Mainstream debit card casino options, such as Visa and Mastercard, are available for both, as is the online casino eWallet PayPal.

On the other hand, if you use Paysafecard, you can only deposit; you can't withdraw. It’s best to use the same payment methods for withdrawals, as they're much faster.

We liked how quickly Grosvenor Casino pays out winnings. You’ll receive your withdrawals using all payment methods (Visa, Mastercard, PayPal) within one working day. The maximum withdrawal for each payment method is £10,000 per day.

The minimum deposit is £5 with Visa, Mastercard, and Paysafecard and £10 with PayPal. There are no fees for deposits or withdrawals, regardless of the payment method. Great!

KYC Process & Documents

When registering at Grosvenor Casino, you must upload identification before depositing or playing.

After registering your email and entering your personal information, you will be prompted to upload your passport or driving licence. At this point, you also need to upload a recent utility bill to prove your residence.

Document verification can take up to 24 hours because the team must check them manually. However, if you want to fast-track your application, you can contact the 24/7 live chat and specify your email address to expedite the process.

Customer Support at Grosvenor Casino

If you have any issues registering or while you are playing, the customer support team at Grosvenor Casino is happy to help 24/7. And don't worry, all communication is available in English.

Click on the live help link in the page's footer, and you’ll be redirected to the Grosvenor Casino help section. There, you can speak to an agent directly or read the comprehensive FAQ list. We tried the live chat, and the response was quick and professional.

For more complex queries, use the contact form on the page, which is open from 7 AM to 10:30 PM (GMT). Enter your name, email address, subject, and question(s) to submit. The team will respond within 24 hours.

• Live Chat: 24/7
• Email: Via contact form

Mobile Compatibility

If you enjoy playing games on the go, you're in luck. You have two options. First, you can download the Grosvenor Casino app, which is available on iOS and Android. Second, you can play it in your smartphone's browser.

When you play on mobile, quality is not compromised. You can access all the same games as if you’re playing on a desktop. Plus, gameplay is smooth, and the graphics are HD. All you need is a strong internet connection, and you are good to go.

Compared to other casino apps, Grosvenor Casino certainly holds its own. The user interface is sleek, and the functionality is good, as you can play hundreds of games and deposit and withdraw from your phone.

Player Safety & Responsible Gambling

Grosvenor Casino takes responsible gambling very seriously. The site's footer has a dedicated section on the subject.

To set limits, log in to your account and go to the safer gambling section. From there, you can set deposit limits, take a break or exclude yourself from playing further.

If you are experiencing problems with gambling, Grosvenor is there to help with 24/7 live chat and partners with GamCare with self-assessment questionnaires. This way, you are in control and can enjoy playing your favourite casino games.

Licences & Security

Grosvenor Casino is licensed and regulated by the United Kingdom Gambling Commission (UKGC) under account number 57924. The UKGC ensures that all operators separate clients' funds from their own. In addition, eCOGRA regularly tests the fairness of all RNG games.

To support responsible gambling, Grosvenor Casino online offers a Keep it Fun page with plenty of helpful information and tools to address gambling issues. The brand also partners with GambleAware, GAMSTOP and GamCare. You’ll find links for these organisations at the bottom of the page.

Company Information

• Company Name: Grosvenor Casino
• Parent Company: Rank Group
• Founded: 1995
• Address: Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar, GX11 1AA
• Licence: UK Gambling Commission
• Licence Number: 057924-R-334666-001

Which Company Owns Grosvenor Casino?

Grosvenor's owner, Rank Group, has more than 25 years of industry experience and operates both online and land-based casinos. In addition to the Grosvenor Casino brand, the Rank Group also owns Mecca Bingo, a prominent chain of bingo halls across the UK. You can find all this information in the footer of the Grosvenor Casino desktop site.

Grosvenor Sister Sites

While Mecca Bingo is a sister site of Grosvenor Casino, they both operate as independent online casinos.