21 Casino Review

21 Casino Overview and Design

The homepage of 21 Casino is organised into segments, with the top segment featuring a slideshow highlighting the 70 free spins welcome bonus, safer gambling tools, and top games. Below, you’ll see the most popular video slots in the UK, such as Book of Dead and Big Bass Bonanza.

Further down the page is the Live Casino segment, which showcases six of the best live dealer games. These include Monopoly Live, Lightning Roulette, and Blackjack Live. The final Casino 21 category is the New Games, predominantly slots. We also found that new titles are added every week.

Finally, the footer area contains essential information, including live chat, promotions, terms and conditions, and policies. Overall, it's a simple but effective design!

21 Casino Welcome Bonus Offer

All brand-new UK players are eligible for 70 free spins for Book of Dead at 21 Casino. To qualify, the minimum deposit is £15. The deal expires 10 days after it is claimed.

How to Sign Up & Claim Your Welcome Bonus

21Casino Wagering Requirements

Before claiming the 21 Casino welcome bonus, it is essential to understand the wagering requirements and gaming contributions. Fortunately, our experts have done the hard work for you in this 21 Casino review.

The wagering requirements for free spins winnings at 21 Casino are 10x, which aligns with the industry average.

21Casino Welcome Bonus Terms

• The minimum welcome bonus deposit is £15
• The wagering requirements are 10x winnings
• Most slots contribute 100% to the wagering 
• Once claimed, you have 10 days to use the bonus

Additional Bonus Offers & Promotions

When writing our 21 Casino review, we were unable to find any other promotions. This is a surprise as we expect ongoing bonuses for loyal players. However, if there are any promotions, we will be the first to let you know!

21 Casino Promotions and Loyalty Rewards

There is no VIP or reward programme for UK players. However, 21 Casino did have a loyalty programme called Royal Loyalty Points, which was discontinued in October 2021. If another 21 Casino reward programme pops up in the future, check our page for information on it!

How is the Game Selection at 21 Casino?

You can enjoy 2,000+ games at 21 Casino UK. This includes the most popular slots in the UK, as well as a vast array of traditional games. In the dedicated Table Games section, you can play the big three (blackjack, roulette or poker) or baccarat, game shows or dice games.

There is also a massive collection of jackpot slots, where you can win big just on one spin. Yet, if you’re looking for something more authentic, the 21 Casino live area offers UK players a first-rate gaming experience. Furthermore, you can also enjoy less popular games. These include scratchcards, Slingo, and craps, with over 50 variants to try in the Other Games category. 

What Game Developers does 21 Casino have?

While writing our 21 Casino review, compiling the list of game developers was a breeze. In fact, on the navigation bar, you can select “providers” and more than 50 will appear. These range from huge names like Evolution Gaming to smaller indie gaming studios like Wazdan.

Having more than 50 providers is a massive number for any online casino. It will provide you with numerous options when selecting a game to play. To help you out on that front, whenever you hover over a game, it will give a brief introduction and details about the developer who created it.

Evolution Gaming supplies the games in the 21 Casino live section, Pragmatic Play Live and Ezugi, three titans in the industry. You’ll enjoy a real-life experience from an impressive studio hosted by professional live dealers.

21 Casino Slots Overview

You are spoilt for choice when it comes to 21 Casino slots. There are 1,500+ titles to choose from. Take your pick from popular UK slots, video slots, Megaways, Cluster Pays, sticky wilds and more!

To help you further pick a slot game, when you hover over a title with your mouse, you can see the volatility, reels, win lines and the game developer details. Nice!

You’ll be happy to hear you can play the UK's favourite slots. We’re talking Starburst, Book of Dead and Gonzo’s Gold, to name but a few. Yet, if you want something new, slots are added weekly in the appropriately named “new” section. 

Jackpot Slots Overview

Perhaps you are looking to strike it rich with just one spin? If so, head over to the jackpot slots category at 21 Casino and take your pick from 200+ jackpot slots. The cherry on the cake is the Drops & Wins slots that give you the chance of winning a share of £2 million-plus monthly. Watch for Pragmatic Play’s Drops & Wins icon on each eligible slot machine.

If you want to play the Blueprint Gaming Jackpot Kings series, where the grand prizes are also over £2 million, you can feast on plenty of titles at 21 Casino. In our opinion, the most popular ones are Bison Rising, King Kong Cash, and 7s Deluxe. 

Table Games Overview

The table games section has classic games and some unique variants to try. In total, there are 90+ games on offer, including roulette, blackjack, baccarat, craps, game shows and dice games. The games are supplied by software powerhouses such as Relax Gaming, Golden Rock Studios and Switch Studios. You can even see the volatility of games before playing.

Besides classics, you should try unique twists on games like blackjack and roulette. For example, if you’re a beginner, check out 10p Roulette by Gamevy. Or, if you want to try your luck at getting closest to 21, then have a go at Blackjack Xchange, made by Slingo Originals. 

Live Casino Overview

If you want to experience the thrill of a real-life casino from the comfort of your home, then 21 Casino Live is ideal! In this section, you can play traditional live casino games, including baccarat, blackjack, roulette, and poker. Alternatively, if you prefer something different, you can play game shows such as Crazy Time or try your hand at the super-fun Football Studio.

Industry leader Evolution Gaming develops and live-streams most of its games from top-class studios, hosted by friendly dealers. Yet, you’ll also find live games supplied by Pragmatic Play Live, namely Speed Baccarat and Indian Roulette.

Banking & Payment Options at 21 Casino

While researching for our 21 Casino review, we found the payment methods more challenging than we had hoped. Ultimately, we had to contact the live chat for answers. Admittedly, the site's footer shows logos for payment methods. However, we wanted detailed information about the banking options available to UK players, including limits and withdrawal times.

Fortunately, we have this information. Eight UK payment methods are available, which is quite impressive. There are debit cards, bank transfers, and numerous e-wallets.

Mainstream debit card options, such as Visa, Mastercard, and Maestro, are available, as well as bank transfers. If you choose eWallets, you can use Skrill, Neteller, MuchBetter, and Paysafecard. Notably, PayPal, Apple Pay and Google Pay are not accepted at 21 Casino UK. 

21 Casino Deposits, Withdrawals & Payout Speed

You can transact in pounds sterling using all payment methods. And the minimum deposit and withdrawal amounts are very reasonable at £10. Additionally, you will not incur any fees from 21 Casino for any transactions you make. Also, you can make deposits and withdrawals with every method, except Paysafecard, which doesn’t allow online casino withdrawals.

The 21 Casino withdrawal times vary by method. The fastest way to receive your winnings is with eWallets, where you can expect to receive your funds within 0-2 days. With debit cards and bank transfers, you can expect to wait 1-5 business days to get your money.

When making a withdrawal, ensure you use the same method you used for the deposit. This way, the process will be much faster, and you will not be required to submit additional financial documents to prove ownership of the payment methods. 

KYC Process & Documents

• To comply with UK law, you must send ID documents to 21 Casino when you register
• These include a valid ID such as a copy of your passport, ID card or driving licence 
• You will also have to verify your address with a recent bank statement or utility bill
• You can upload it yourself when you register or send it to the 21 customer support 
• Once the documents are sent, you may have to wait up to 24 hours for approval

Customer Support at 21 Casino

We tested the customer support ourselves before putting together our 21 Casino review. Overall, the options are good, as the platform offers 24/7 live chat and an email address to contact the team. However, the help centre is non-existent, with only a terms and conditions page with further information. This needs to be improved!

When we messaged customer support via live chat, we asked about banking methods. The team responded quickly but could only redirect us to the terms and conditions page, which was slightly disappointing.

However, we emailed the same questions, and the response was much more comprehensive. It covered the available methods, limits, and withdrawal times. We received a reply within 24 hours. So, if you are looking for more information, email is a better service.

• Email: support@21casino.com
• Live Chat: 24/7 via website

21 Casino Mobile Compatibility

Our experts checked the Google Play Store and the Apple App Store but were unable to find a native app for 21 Casino. However, if you still want to play on your smartphone, you can use a mobile browser.

The game selection is identical to the site's desktop version, and the load time remains just as fast. Everything is optimised to your screen size, so you can register, deposit, and play your favourite games on your phone.

If you have a problem, use the 24/7 live chat on your mobile device. Just click the chat icon and fill in your details, and you’ll be connected with an agent in minutes. Excellent!

Player Safety & Responsible Gambling

Responsible gambling is a subject which is taken very seriously at 21 Casino UK. You can find further information in the site's footer by clicking the “Responsible Gambling” link. There, you’ll find a trove of information, such as questionnaires, sound advice and links to third parties such as Gambling Therapy, GamBan and GamBlock.

The responsible gambling page also has links to set limits on deposits, net loss, or session time. Everything can be done via your account settings, allowing you to set daily, weekly, or monthly deposit limits with just a few taps. Moreover, if you wish to take a time out or self-exclude, you can do so via your account without contacting customer support. 

Licences & Security

When you play games at 21 Casino, safety is virtually guaranteed. The platform is licensed and regulated by the United Kingdom Gambling Commission (UKGC) under account number 52894.

The UKGC must adhere to strict financial and operational regulations when licensing a casino. In addition, if you ever have an issue, such as not receiving your winnings, you can contact the UKGC for free, impartial advice.

21 Casino utilises modern TLS encryption technology to ensure your safety while you play. This technology secures your personal and financial information, preventing malicious third parties from accessing it.

21Casino Company Information

• Name: 21 Casino 
• Company: White Hat Gaming Limited 
• Address: 85 St John Street, Valletta, VLT1165, Malta
• Established: 2015
• License: UK Gambling Commission (UKGC)
• License No.: 052894-R-329546-004 

Which Company Owns 21 Casino?

21 Casino is owned and operated by White Hat Gaming Limited, a company headquartered in Malta. White Hat Gaming Limited offers platforms an all-in-one solution for online casinos, encompassing CRM, customer support, compliance, and hosting. The company provides content to 120+ providers and has offices worldwide.

21 Casino Sister Sites

As part of the White Hat Gaming Group, 21 Casino has the following sister sites: Barz, Casilando, Casimba, PlayGrand, Playzee, Skol, Slot Planet, Spinland and The Grand Ivy.

21 Casino Compared

At this point, we should probably look at how exactly 21 Casino stacks up against the competition…

21 Casino vs Grosvenor Casino

21 Casino offers a premium experience with over 2,000 games, with a strong focus on slots and live casino titles. It has competitive wagering requirements (10x) and a polished interface, appealing to players seeking variety in a pure online casino.

Grosvenor Casino combines online and land-based experiences, offering over 500 games and sports betting. It also features the same wagering requirements (10x), ideal for players who want a blend of real-world and online gambling.

Verdict: Choose 21 Casino for a broader game selection and a premium online design. Opt for Grosvenor Casino for a mix of land-based and online gaming with sports betting.

21 Casino vs Ladbrokes Casino

21 Casino offers a premium experience with over 2,000 games, with a strong focus on slots and live dealer options. It has average wagering requirements (10x) and no sports betting, making it ideal for players looking for an online casino-only experience.

Ladbrokes Casino offers a comprehensive platform featuring sports betting, bingo, poker, and over 1,800 casino games. It also features betting shops and a broader range of promotions, making it ideal for players who enjoy a wider variety of betting options.

Verdict: Choose 21 Casino for a premium online-only experience. Opt for Ladbrokes Casino for a broader range of betting services, including sports.

21 Casino Trustpilot User Reviews

The Trustpilot score for 21 Casino in the UK is 1.6/5 stars, based on over 120 reviews. This indicates a generally poor user rating, with many players expressing dissatisfaction.