Casilando Review

Casilando Casino Overview and Design

When you visit the Casilando Casino website, you’ll first see the featured image of the welcome bonus. It states the deal and the offer's terms and conditions in small print.

If you scroll further down, all the games are organised in a grid. You can select which game type you’d like to play in the top navigation bar, such as top games, slots, table games and live casino games.

For further information about the platform, please refer to the information located at the bottom of the website. Here, you’ll find customer support options, promotions and responsible gambling tools.

Casilando Welcome Bonus Offer

When you register for a Casilando UK account, you automatically qualify for a welcome bonus. It comprises 70 free spins for the popular slot Book of Dead.

To claim the offer, you only need to make a minimum deposit of £15 and opt in to the promotion. From there, the 70 free spins will be automatically applied to your account. Once you’ve claimed the bonus, you have 30 days to use your spins.

How to Sign Up & Claim Your Welcome Bonus

Casilando Wagering Requirements

The welcome offer's terms and conditions are conveniently located towards the bottom of the page. One major part is the wagering requirements, which state how often you must play through the bonus funds before making a real-money withdrawal.

The wagering requirements for the Casilando welcome bonus are 10x, which is the industry standard. For instance, if you win £10 from your free spins, you must make £100 worth of bets. You can win or lose on these wagers; it’s just that the 10x number must be met first before you can make a withdrawal.

Welcome Bonus Terms

• 70 free spins for Book of Dead
• Wagering requirements are 10x
• Once claimed, the spins expire in 30 days

Additional Bonus Offers & Promotions

Before writing our Casilando review, we thoroughly searched the website for additional bonuses. Unfortunately, we were unable to find any information for existing UK players, which is slightly disappointing. Nevertheless, we will be the first to let you know if any promotions are launched.

Casilando Casino Promotions and Loyalty Rewards

There are no rewards programmes or special promos available on the platform. Before writing this Casilando review, we asked customer support to no avail. We are big fans of loyalty programmes, as you can often get free spins or wagers for just playing your favourite games, so it’s a little concerning that there is not one. If a rewards programme is created for UK players, we will report it here immediately!

How is the Game Selection at Casilando Casino?

With 2,000+ games on offer, Casilando UK is a casual player’s dream. Take your pick from online slots, scratchcards, table games or live dealer games, and you can even filter titles by game provider.

Yet, if you want to play something unique, you can try Slingo, a hybrid between slots and bingo. Alternatively, if you're looking for something exciting and interactive, consider playing a game show. Popular ones on the platform include Megaball and Funky Time.

What Game Developers Does Casilando Casino Have?

When we conducted this Casilando review, we found that 50+ game providers supply the platform. Locating software providers is super simple: click “Providers” in the navigation bar.

You can select big names such as NetEnt, Pragmatic Play, or Red Tiger, and all the games will appear on the main page. However, if you want to play independently made games, you can choose Ainsworth, Tom Horn Gaming, or NYX.

If you want to play a live dealer game, many titles are provided by Evolution Gaming, which is the industry standard. Each game is hosted by a professional dealer and live-streamed from authentic studios.

Casilando Slots Overview

If you enjoy spinning the reels, choose from over 900 slot games on the Casilando UK platform. You can play all slots from Megaways and sticky wilds to cluster pays and buy features.

If you’re after popular UK video slots, you can play Starburst, Book of Dead and Big Bass Bonanza in seconds. The icing on the cake is that demo versions are available to play first.

Jackpot Slots Overview

Are you looking to win life-changing sums from just one spin? If so, head over to the jackpot section, which can be found in the top navigation bar. You can choose from over 200 progressive jackpot titles, including Wowpots, Jackpot Kings, and Mega Moolah games.

You can scoop a prize in the millions on many of the jackpots. The most popular titles on the platform are Book of Atem Wowpots, King Kong Cash: Go Bananas and Rainbow Jackpots.

Table Games Overview

The RNG section of Casilando Casino is modest, but all the major games are covered. We’re talking about baccarat, blackjack, video poker and roulette. Moreover, all the classic variants are available to play, but with some games, you’ll find unique titles.

For example, if you love roulette, you can play American and European variants and try Three Wheel Roulette. Yet, if you prefer blackjack, you can play regular Blackjack or up to 264/1 Back Blackjack.

Live Casino Overview

If you’re looking for the thrill of live dealer games from the comfort of your home, select the live casino category. All the classic games are available, including blackjack, baccarat, roulette, and poker.

You can also try your luck at game shows, which can be very exciting and social at the same time. Moreover, you can communicate with the dealer and other players on all live games via the chat box. The experience is as immersive as it gets from the comfort of your own home.

Banking & Payment Options at Casilando Casino

When we conducted our Casilando review, we found that the platform had only five payment methods. Moreover, only four withdrawal methods were available, with Paysafecard as the sole deposit method.

You have banking options, including debit cards (Visa, Mastercard, and Maestro) and e-wallets (Skrill and Paysafecard). However, online e-wallets such as PayPal, Neteller, and AstroPay are not accepted. The same is true of digital cards like Apple Pay and Google Pay.

Nevertheless, making a deposit is straightforward. Log in to your account, select 'Cashier,' and then select 'Deposit.' Then, choose your payment method, enter the amount, and click the confirm button.

Deposits, Withdrawals & Payout Speed

With all five payment options, you can transact in pounds sterling. Additionally, you will not incur a processing fee on any deposits or withdrawals. The minimum deposit is £10, and all deposits are credited to your Casilando UK account instantly.

Regarding Casilando Casino withdrawals, processing times depend on your chosen payment method. If you opt for debit cards, you’ll get your winnings in 3-5 working days. The faster option is to withdraw to Skrill, as you’ll only have to wait 0-2 days.

When you withdraw, always select the payment method you used for the deposit. This will make the process smoother, as you will not need to upload any additional financial documents.

KYC Process & Documents

• When you register, you are required to upload identification and proof of address documents
• One is a copy of your passport, driving licence or ID card
• The other is a recent bank statement or utility bill
• If you register more than one payment method, you may be asked to upload proof of wealth documents
• If you have any questions, you can contact the 24/7 live chat or send an email

Customer Support at Casilando Casino

If you ever have a problem or further questions, you can message the 24/7 live chat or email the team. Unfortunately, the website does not have FAQs or a help centre, so you must direct any questions to customer support.

Before we wrote this Casilando review, we asked a few questions about payment methods and promotions. We received a quick response, and all our queries were addressed professionally.

If you have a longer question or a complaint, it’s best to email the casino. You can expect a response within 48 hours, and our team is well-trained to address any issues you may encounter.

• Email: support@casilando.com
• Live Chat: 24/7 Live Chat

Casilando Casino Mobile Compatibility

The only way to play Casilando games on the go is via a mobile browser such as Chrome or Safari. You can access over 1,200 casino games on a smartphone or tablet, and each game is in HD and runs smoothly without lag.

When you play on a smartphone and receive a phone call, your game will be instantly paused. From there, you can rejoin the game from when you left.

Moreover, you can make deposits and withdrawals, contact customer support, and claim promotions from your device. Just ensure you have a strong internet connection, so WiFi is better than mobile data.

Player Safety & Responsible Gambling

Casilando Casino takes responsible gambling seriously. You can find the dedicated page in the website's footer, where you'll find helpful information on staying in control. Additionally, you will find third-party links, including Gambling Therapy, Gamban, and Gamblers Anonymous.

Moreover, your account has a wide array of safer gambling tools. You can set deposit, time, or net loss limits and request reality checks to track your spending. Furthermore, you can take cooling-off periods and even self-exclude without contacting customer support.

Licenses & Security

Everything is above board at Casilando UK because the platform is regulated and licensed by the United Kingdom Gambling Commission (UKGC). The account number is 52894. If you experience any issues while playing, you can file a complaint with the UKGC. The UKGC’s role is to protect UK players and ensure that online casinos adhere to strict regulations.

Your personal and financial information is safe when you play on the website or make a deposit/withdrawal. The platform utilises TLS encryption technology, which prevents sensitive data from falling into the hands of malicious third parties.

Casilando Company Information

• Name: Casilando Casino
• Company: White Hat Gaming Limited
• Address: Cornerstone Business Centre, MOSTA, MST 1180, Malta
• Established: 2017
• License: United Kingdom Gambling Commission (UKGC)
• License No.: 52894

Which Company Owns Casilando Casino?

Casilando Casino is another online platform owned and operated by White Hat Gaming Limited. The company offers all-in-one gaming solutions, including CRM, compliance, and customer support services.

White Hat Gaming Limited owns dozens of well-known online casinos headquartered in Malta, Europe.

Casilando Casino Sister Sites

As part of the White Hat Gaming Group, Casilando has the following sister sites: 21 Casino, Barz, Casimba, PlayGrand, Playzee, Skol, Slot Planet, Spinland and The Grand Ivy.

Casilando Casino Compared

Let's wrap up our review of Casilando with a quick look at how it compares to a peer…

Casilando Casino Vs PlayOJO Casino

Casilando Casino offers a user-friendly experience, over 2,000 games, and attractive welcome bonuses. It is a solid choice for players who enjoy a balanced selection and straightforward navigation. The wagering requirements are 10x, which is standard in the industry.

PlayOJO Casino stands out for its no-wagering bonus policy, which ensures players keep what they win. It boasts a bigger library of over 3,000 games and promotes a transparent, fair gaming environment, making it ideal for those prioritising fairness and variety.

Verdict: Choose Casilando for balanced bonuses and ease of use. Opt for PlayOJO Casino for no-wagering bonuses and a larger game selection.

Casilando Casino Trustpilot User Reviews

Casilando has a Trustpilot score of 1.7/5, rated "Bad" based on over 50 reviews.

Summary of Reviews:

• Many users accuse Casilando of being a scam, reporting issues such as:
  • Accounts are being created without consent and then blocked, with no access to delete them.
  • Withdrawals are being delayed for weeks due to repeated and excessive document requests.
  • Accounts are being locked or closed after a win, with the winnings withheld.
  • Poor, unresponsive customer service often ignores complaints or offers vague excuses.
  • Reports of rigged games, technical glitches, and unfair bonus terms.
• A few positive reviews mention quick payouts and good slot selections, but negative experiences heavily outweigh these.
• Several reviewers have reported escalating complaints to gambling authorities due to withheld funds and unfair treatment.