Grosvenor Casinos Review
Grosvenor Casino is famous in the UK for its land-based casinos, such as The Barracuda in London and Broad Street in Birmingham. Now you can enjoy the thrill of Grovesnor Casino from the comfort of your own home.
That's right, live dealer games can be streamed directly from Grosvenor Casino's UK locations 24/7!
Plus, with 500+ slots, 70+ table games and all that live dealer action, the gaming experience is largely unmatched for UK players.
But let's see how the rest stacks up in our comprehensive Grosvenor Casino review…
Pros- Quick withdrawals within 24 hours
- Top-quality games across multiple genres
- Live games streamed from land-based casinos
- 500+ online slots from top providers
- Low minimum deposit of just £5
Cons- Limited number of payment methods
- Not many promotions for existing players
- No scratchcards and other niche games
Grosvenor Casinos Bonus Code & Bonuses
Terms and conditions
New Customers Only.Min Deposit and Max Bonus apply.Playable on selected games.Wagering requirements apply.Ma...
| 1. deposit bonus | 100% up to £2000 |
|---|---|
| Minimum deposit | £20 |
| Wagering | 30x (Cash) |
Quick Glance & Details
General information
| Website in English |  |
|---|---|
| Tax free | |
| Loyalty program |  |
| Live chat support | |
| Phone support | |
| App available | |
| Email support | |
| support@grosvenorcasinos.com | |
| Established | 2007 |
| Licence | UKGC |
| Minimum deposit | 20 £ |
| Minimum withdrawal | - |
| Withdrawal limit | - |
Types of games
| Slots | |
|---|---|
| Live casino | |
| Poker | |
| Blackjack | |
| Roulette | |
| Baccarat | |
| Craps | |
| Bingo | |
| Keno | |
| Betting | |
| Esport | |
| Lotto | |
| Scratchcards | |
Payment providers
Maestro 
Paypal 
Paysafecard Game developers
Microgaming 
NetEnt 
NextGen Gaming 
Playtech 
Yggdrasil 
Amaya 
Ashgaming 
Bally 
Barcrest 
Blueprint Gaming 
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Grosvenor Casino Overview
At first glance, Grosvenor Casino is simple to navigate. The site uses a grid theme to easily find the games you’d like to play. On the homepage, you’ll find categories for live casino, popular games, exclusives and new titles.
Finding the most important information is a piece of cake, too. In the top navigation bar, you can pick between the types of games, from live casino to slots and poker. Moreover, you’ll also find the promotions and a membership tab.
In the footer of the site, you’ll see important topics such as responsible gambling, payment methods and live 24/7 help. Therefore, you can access all of the main information within one or two clicks, just as it should be. Nice!
Play live dealer games streamed from land-based Grosvenor Casinos in the UK
Grosvenor Casino Welcome Bonus Offer
Brand new UK players at Grosvenor Casino online are rewarded with a simple, but generous matched welcome bonus. When you register, deposit £20 and you will be credited £30 in bonus funds. It will be applied to your account automatically.
Only one bonus can be claimed per household, and you can use the bonus credits across most games, from online slots to table games. Selected online slots and poker are the only games where the bonus is not applicable.
It doesn't matter which deposit method you use as all qualify for the bonus funds. And the cherry on the cake is that you can claim up to a maximum of £2,000 in bonuses. This is much higher than the industry average and another plus point for Grosvenor Casino.
How to Sign Up & Activate the Welcome Bonus
Claiming a Grosvenor Casino welcome bonus is as easy as 1,2,3. To help, our experts have made a simple step-by-step guide on how to sign up and activate the bonus.
- Click the green “Join” button. To get things started, in the top right corner of the page, hit the green “Join” button. From there, you need to input your email address and click the next button.
- Fill in your personal information. After inputting your email address, choose a unique username, a password and a 4-digit PIN. Underneath, you’ll also need to fill in your home address and phone number. When completed, hit the "Register" button.
- Upload relevant documents. Click on the green “Upload documents” button where you need to upload your government ID. This can either be a driver's licence or a passport. At this point, you also need to upload a recent utility bill to verify your address.
- Make a deposit. When your documents have been verified by the Grosvenor Casino staff, you can deposit at least £20 to claim the welcome bonus. Notably, you do not have to deposit and can demo all the games instead.
Grosvenor Wagering Requirements
Our experts have checked the wagering requirements for the welcome bonus at Grosvenor Casino. The 30x wagering requirements are lower than the industry average of 35x, which is great to see. That means you'll only need to play through the bonus amount 30 times before being able to withdraw your winnings
In addition, the bonus funds wagering contributions differ from game to game. For example, for online slots, it's 100%, live games 10% and progressive jackpots 50%.
You can use the bonus immediately after you have made a deposit and it expires 30 days after it’s activated.
- Minimum bonus amount is £20
- Bonus must be wagered in 30 days
- It must be wagered 30 times to be able to withdraw
- The maximum bonus you can claim is £2,000
- The bonus cannot be used on all games
- The wagering contributions of different games vary
Additional Bonus Offers & Promotions
When we first looked at the Grosvenor online casino site, the only bonus we could find was the welcome package. However, when we wrote this review we found a “Match the Pairs” promotion. It’s a daily competition that puts you against the clock to match symbols. If you win, you can earn free spins bonuses, poker tickets or £100 cash.
After registration, the operator runs ongoing promotions which will be sent to your email address. Just turn on notifications when you register and the team will let you know what bonuses you can claim. Some will be automatically applied to your account, whereas others require a Grosvenor Casino bonus code.
Grosvenor Casino Promotions and Loyalty Rewards
While writing this online casino review we could not find any VIP programmes or any promos for existing players. It’s slightly disappointing, to say the least.
Yet, when you register, you will be emailed bonus codes for Grosvenor Casino regularly, or promotions will be automatically applied to your account. These will differ from player to player, so always keep an eye on your email inbox.
How is the Game Selection at Grosvenor Casino Online?
Grosvenor Casino online offers UK players a huge range of casino games, specialising in live dealer games. Many are streamed from Grosvenor's land-based casinos 24/7. These include roulette, blackjack, baccarat, craps and poker. This is a fantastic feature, in our opinion.
For slot lovers, Grosvenor online casino is paradise. New titles are added weekly and you can choose from all-time classics like Starburst to progressive jackpot titles. For those who want something other than slots and live casino games, you'll be pleased to know that you can play bingo, bet on sports and much more.
What Game Developers Does Grosvenor Casino Have?
You’ll be glad to hear that Grosvenor online casino only partners with the best gaming providers on the market. In total, the platform offers titles from 20+ gaming providers such as 1x2 Gaming, Big Time Gaming and NetEnt.
Slots offer UK players the biggest selection with 500+ to play. Even better, new titles are added every week and you can even take advantage of a few exclusives such as Buffalo Wild and Lucky Shot.
Table games at Grosvenor Casino online are first-rate, especially live dealer ones. Streamed directly from Grosvenor land-based casinos across the country, you can play alongside other players from the comfort of your own home.
Grosvenor Slots Overview
With 500+ online slots to play, you’ll never get bored at Grosvenor Casino online. In the lobby, you’ll find a whole range of options, like New, Megaways, Top 20, Classic, Drop & Wins, Featured and more.
If you prefer playing some of the most popular slots, Grosvenor Casino's top 20 option is for you. In this section, you’ll find the UK’s favourite online slot games such as Gonzo’s Quest, Book of Ra and Starburst.
Furthermore, if you want to try out a new slot you can always play demo versions – something that's available for all titles. This way, you can get a feel of the gameplay, the RTP and the volatility before playing for real money.
Jackpot Slots Overview
For those of you looking to hit the jackpot, Grosvenor Casino online offers many options. The navigation bar in the slots lobby shows three main categories: Daily Jackpots, Jackpot King and Mega Jackpots.
All options can change your life in a single spin. Some of the most popular titles at Grosvenor online casino are Mega Moolah Lucky Bells, Mega Jackpots Cleopatra, and Gold Frenzy. On each of these titles, you stand a chance of winning a cool £250,000.
Table Games Overview
Every table game is available to play at Grosvenor Casino online, including roulette, blackjack, baccarat, poker and even game shows. You’re able to play RNG or live dealer versions, the choice is yours.
While we tested the games in this Grosvenor online casino review, we found the limits to be above average. For instance, on roulette, you can stake as little as 20p per number on Lightning Roulette. And for high rollers, Grosvenor Roulette allows £10,000 maximum bet per game.
Grosvenor Live Casino Overview
Live casino is where Grosvenor stands out. There are tons of exclusives available to play in roulette, blackjack and baccarat, all streamed from land-based Grosvenor Casinos across the UK.
The experience is first class. With UK-native dealers and interaction with other players at the table – it’s just like playing at a real casino.
If you prefer to play fast, try the lightning lobby or if you fancy a luxurious treat, try one of Authentic’s live dealer games streamed from top-quality studios in Malta.
Banking & Payment Options at Grosvenor Casino
When writing this Grosvenor Casino review, we only found four payment methods for deposits and withdrawals. These include Visa, Mastercard, PayPal and Paysafecard.
In comparison to other online casinos, the number of payment methods is not great, as anything over seven we deem to be good. Moreover, Pay N Play solutions such as Trustly are not accepted, so Grosvenor Casino has work to do in this department.
The mainstream methods on offer though all accept £GBP as withdrawals and deposits, and there are no fees when transacting either.
Deposits, Withdrawals & Payout Speed
Grosvenor online casino only offers players four banking methods for deposits and withdrawals. Mainstream debit card casino options such as Visa and Mastercard are available for both and so is the online casino eWallet PayPal.
On the other hand, if you use Paysafecard, you can only make deposits as withdrawals are not possible. To make a withdrawal, it’s best to use the same payment methods, as it will be much faster.
We liked the speed with which Grosvenor Casino pays out winnings. You’ll receive your withdrawals on all payment methods (Visa, Mastercard, PayPal) within 1 working day. The maximum withdrawal for each payment method is £10,000 per day.
The minimum deposit is £5 with Visa, Mastercard and Paysafecard, whereas with PayPal it’s £10. There are no fees for deposits or withdrawals, regardless of which payment method you use. Great!
| Payment Method | Minimum Deposit | Minimum Withdrawal |
|---|---|---|
| Visa | £5 | £5 |
| Mastercard | £5 | £5 |
| PayPal | £10 | £5 |
| Paysafecard | £5 | N/A |
KYC Process & Documents
When you register at Grosvenor Casino, you need to upload identification before you make a deposit or start playing.
After you’ve registered your email and filled in your personal information, you will be redirected to upload your passport or driving licence. In addition, at this point, you need to upload a recent utility bill to prove your residence.
Verification of documents can take up to 24 hours as the team needs to check them manually. However, if you want to fast-track your application, you can get in touch with the 24/7 live chat specifying your email address to speed up the process.
Customer Support at Grosvenor Casino
If you ever have any issues registering or whilst you are playing, the customer support team at Grosvenor Casino are happy to help 24/7. And don't worry, all communication is available in English.
Just click on the live help link in the footer of the page and you’ll be redirected to the Grosvenor Casino help section. There, you can speak to an agent directly or read the comprehensive list of FAQs. We tried the live chat and the response was quick and professional.
For more complex queries, you can use the contact form on the page, which is open from 7 AM to 10:30 PM (GMT). Simply enter your name, email address, subject and query to submit your question(s). The team will get back to you within 24 hours with a response.
- Live Chat: 24/7
- Email: Via contact form
Mobile Compatibility
If you enjoy playing games on the go, then no problem. You have two options. First, you can download the Grosvenor Casino app, available on iOS and Android. Second, you can play in your browser on your smartphone.
When you play on mobile, quality is not compromised. You have access to all the same games as if you’re playing on a desktop. In addition, the gameplay is smooth and the graphics are HD, so all you need is an internet connection and you’re good to go.
Compared to other casino apps, Grosvenor Casino certainly holds its own. The user interface is sleek, and the functionality is good, as you can play hundreds of games and deposit and withdraw all from your phone.
Player Safety & Responsible Gambling
Grosvenor Casino takes responsible gambling very seriously and has a dedicated section on the subject located in the footer of the site.
To set limits, just log into your account and head into the safer gambling section. From there, you can set deposit limits, take a break or exclude yourself from playing any further.
If you are experiencing problems with gambling, Grosvenor is there to help with 24/7 live chat and partners with GamCare with self-assessment questionnaires. This way, you are in control and can enjoy playing your favourite casino games.
Licences & Security
Grosvenor Casino is licensed and regulated by the United Kingdom Gambling Commission (UKGC) under account number 57924. The UKGC ensures that all operators separate clients' funds from their own. Plus, eCOGRA tests all of the RNG games regularly for their fairness.
For responsible gambling, Grosvenor Casino has a Keep it Fun page with plenty of useful information and tools for gambling issues. The brand also partners with gambleaware.org, GAMSTOP and GamCare. You’ll find links for these organisations at the bottom of the page.
Company Information
- Company Name: Grosvenor Casino
- Parent Company: Rank Group
- Founded: 1995
- Address: Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar, GX11 1AA
- Licence: UK Gambling Commission
- Licence Number: 057924-R-334666-001
Which Company Owns Grosvenor Casino?
The owner of Grosvenor, Rank Group, has more than 25 years of experience in the industry and operates online casinos and land-based casinos. In addition to the Grosvenor Casino brand, the Rank Group also owns Mecca Bingo, a prominent chain of bingo halls across the UK. All this information can be found in the footer area of the Grosvenor Casino desktop site.
Grosvenor Casino Compared
Before we wrap things up, let's directly compare Grosvenor Casino against other top brands in the UK…
Grosvenor Casino Vs PlayOJO Casino
Grosvenor Casino offers a mix of online and land-based casino experiences with over 300 games and sports betting options. It's ideal for players who prefer to combine real-world and online gambling with lower wagering requirements (35x).
PlayOJO Casino stands out with its no-wagering policy on bonuses, offering over 3,000 games and a transparent, fair gaming environment. It’s perfect for players who value fairness and game variety.
| Feature | Grosvenor Casino | PlayOJO Casino |
|---|---|---|
| Wagering Requirements | 35x | None |
| Game Selection | 300+ | 3,000+ |
| Sports Betting | Yes | No |
| Unique Features | Real-world integration | No-wagering bonuses |
Verdict: Choose Grosvenor for a mix of online and real-world experiences. Opt for PlayOJO Casino for no-wagering bonuses and a larger game library.
Grosvenor Casino Vs BetVictor Casino
Grosvenor Casino offers an integrated online and land-based casino experience with 300+ games and sports betting options. It’s ideal for players who want a combination of real-world and online gambling, with wagering requirements of 35x.
BetVictor Casino features a larger selection of over 700 games and extensive sports betting, including live streaming. It also has more frequent promotions and slightly lower wagering requirements (30x).
| Feature | Grosvenor Casino | BetVictor Casino |
|---|---|---|
| Wagering Requirements | 35x | 30x |
| Game Selection | 300+ | 700+ |
| Sports Betting | Yes | Yes |
| Unique Features | Land-based integration | Live streaming, More promotions |
Verdict: Choose Grosvenor for a blend of real-world and online gaming. Opt for BetVictor Casino for more games, promotions, and live streaming.
Grosvenor Casino Vs Yako Casino
Grosvenor Casino offers 300+ games, land-based casino integration, and sports betting options. It appeals to players who want a mix of real-world and online gaming, with wagering requirements set at 35x.
Yako Casino focuses on providing a straightforward, personalised experience with over 1,000 games. It’s ideal for players who value simplicity and customisation, with similar wagering requirements of 35x.
| Feature | Grosvenor Casino | Yako Casino |
|---|---|---|
| Wagering Requirements | 35x | 35x |
| Game Selection | 300+ | 1,000+ |
| Sports Betting | Yes | No |
| Unique Features | Land-based integration, Sports betting | Simple, Personalised experience |
Verdict: Choose Grosvenor for a blend of online and land-based gaming with sports betting. Opt for Yako Casino for a larger game library and personalised experience.
Grosvenor Casino User Reviews
Grosvenor Casino has received mixed feedback from its users. While some players appreciate the platform's game variety and user-friendly interface, several concerns have been consistently raised.
A significant number of users report issues with the withdrawal process. Complaints include delays in processing payouts and stringent verification procedures that prolong the time to access winnings.
Customer service is another area where players have expressed dissatisfaction. Many cite slow response times and unhelpful interactions, leading to frustration when attempting to resolve issues.
Additionally, some users find the bonus terms and conditions confusing. High wagering requirements and restrictions on bonus-related winnings are common points of contention.
Here’s a summary of the most frequent complaints:
| Complaint | User Review Details |
|---|---|
| Withdrawal Delays | Slow processing times and complex verification procedures. |
| Unresponsive Customer Service | Slow responses and unhelpful support interactions. |
| Confusing Bonus Terms | High wagering requirements and unclear conditions on bonuses. |
While Grosvenor Casino offers a range of gaming options, these user-reported issues highlight areas needing improvement to enhance the overall player experience.
Grosvenor Casino Verdict
Overall, we were impressed with Grovesnor online casino mainly because of the gaming options, in particular the live dealer games. There is no need to visit a land-based casino to play table games anymore, you can experience the thrill from the comfort of your own home.
One downside is the number of available payment methods. Having said that, most people in the UK already have at least one Visa or Mastercard payment option. The minimum deposit is very low at £5. And if you win, you'll get your winnings very fast – within 1 working day!
The £2,000 welcome bonus is nice, but we would like to see some more ongoing and seasonal promotions for existing players. All in all, then, Grosvenor is a superb online gaming casino, which you can play on the go from your laptop or mobile device. Highly recommended!
Grosvenor Casino FAQ
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Peter is our Editor-in-Chief at Gamblingauthority. He has more than eigth years of experience from the iGaming industry and is a valuable resource for everything related to online casinos.
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