Gala Casino Review

Gala Casino Overview

When you first visit Gala Casino, you’ll find an easy-to-navigate site with all the games listed in a secondary navigation bar. Above those are the key areas of the site. This includes casinos, live casinos, jackpot clubs, casino tournaments, my rewards, and responsible gambling.

The first thing that struck us when writing our Gala Casino review was the featured image. It outlines the site's four areas: Rewards Programme, Daily Free Spins, Casino Tournaments, and Safer Gambling Tools. Thus, we knew we were in the right place from the start.

Below the featured image are the games Gala online casino offers for UK players. You’ll find everything from the newest online slots to table games and Drop and Wins slots.

Finally, the site's footer contains all the important information, such as payment options, responsible gambling links, and the latest news about Gala Casino.

Gala Casino Welcome Bonus Offer 

To get you off to the best possible start, all UK players are eligible for the Gala Casino welcome offer. It consists of a £40 bonus and 20 free spins when you first deposit of £20 or more.

You claim it after registration because you must first make a £20 deposit. Once that is done, you head into the promotions section of your account and activate the welcome bonus. You then have seven days to use the bonus funds.

Remember that the payment methods do not qualify for the welcome package: Envoy, Neteller, PayPal, Apple Pay, MoneyBookers, Paysafecard, Skrill or any prepayment card.

The free spins part of the promotion has similar time restrictions. You must claim them within seven days after making your £20 deposit. Also, the free spins can only be used on the Big Banker Fun Drops, Mighty Atlantis and Cake Off slots. 

How to Sign Up & Activate the Welcome Bonus

We claimed the bonus before we wrote this Gala Casino review. And we found the process to be relatively easy and straightforward. You do not have to make a deposit to register. But without making the minimum £20 deposit, you cannot claim the welcome bonus.
To point you in the right direction, here are the steps required:

Gala Wagering Requirements 

As there are two parts of the Gala Casino welcome offer, the wagering requirements and other specifics are different. So, let’s cover them separately below.

First, the £40 bonus is subject to 35x wagering requirements. It means you will only be allowed to withdraw any winnings if you play through the bonus amount 35 times. This is in line with industry-standard wagering for most UK casino welcome bonuses.

It’s important to remember that not all casino games contribute the same when it comes to completing the wagering requirements. For example, slots are 100%, roulette, blackjack, and sic bo/craps are 20% and, finally, Casino Hold’em is only 5%.

Anything you win from your 20 Gala Casino free spins is subject to 10x wagering requirements. This is a little on the high side compared to other online casinos. We’ve seen many of the best UK online casinos offer wagering requirements of just 1x.

Additional Bonus Offers & Promotions

When we checked out the Gala online casino, we found most of the ongoing promotions related to online slot games. Yet, one promo that caught our eye and is available to all UK players is the daily free spin on a wheel.

It’s simple. Every 24 hours, you get to spin a wheel to be in with a chance of winning free spins on specified slot games – or even cash rewards.

Another ongoing promotion is the casino tournaments. These are free to play every day. Just opt in for a tournament within the Promotions section of your Gala Casino account and you’ll score points by playing the specified games. If you finish near the top of the leaderboard, you stand to win cash prizes and much more.

Gala Casino Promotions and Loyalty Rewards

The reward programme is available to everyone. But it does not consist of a Gala Casino comp points system. Instead, premium prizes are given away daily in all shapes and sizes.

One of these is the aforementioned rewards wheel. All you need to do is play £10 on any slot or scratchcard and you’ll get a free spin on the wheel. You can win cash or free spins.

The other element of the Gala Casino rewards programme is called “Top Up Days”. You will receive random rewards by depositing and playing your favourite online casino titles, so always keep an eye out for that one!

How is the Game Selection at Gala Casino?

Gala Casino online offers UK players a full selection of traditional casino games. We’re talking about a huge catalogue of online slots, table games like roulette, baccarat and blackjack, and more niche UK games such as sic bo and craps.

Yet, Gala Bingo Casino is the most famous vertical for the platform. You have probably visited one of their bingo halls across the UK. However, you cannot play bingo on the casino site – it’s a separate entity run independently. Then again, the main Gala Casino site has Slingo available – this is a cool hybrid of bingo and slots.

What Game Developers does Gala Casino have?

Gala Casino works with some of the best gaming developers in the UK gambling industry. In fact, Gala partners with 20+ top software companies, meaning you have plenty of gaming options.

Most of the developers produce online slots. Each of these is centred around a specific theme, such as pop culture, ancient history or even rock musicians.

Big Time Gaming is one developer Gala Casino is keen to promote – there is a dedicated Megaways section, for example. In addition, some of the live casino games are supplied by the internationally renowned Evolution Live Studio. Nice!

Gala Slots Overview

If you like spinning the reels, then there are more than 1,000 slots you can play at Gala Casino online. What’s more, there are many different types to play including, classic, Megaways, multiple ways to win and progressive jackpot slots.

The most popular slot titles in the UK can be played at Gala online casino, too. Games such as Rainbow Riches and Eye of Horus are at your disposal. Plus, there are new games added on a roughly weekly basis.

The cherry on the cake is the exclusive titles like Fiery Wilds and Well Well Well. However, to play any slot you must play with real money, as demo versions are not possible as far as we can tell.

Jackpot Slots Overview

If you’re dreaming about winning a huge jackpot, then Gala Casino has you covered. With 50+ jackpot slots, including Jackpot Kings titles such as Top Cat and Slots O’ Golds, you have the chance to win life-changing amounts of money. On many of the Jackpot Kings slots, you can win more than £3 million with just one lucky spin.

There are also Megaways jackpot slots at your disposal – and some of those titles offer truly mind-boggling jackpots. At the time of writing, the Poseidon Ancient Fortunes Wonderpot had a jackpot of £22 million!

Table Games Overview

At Gala Casino, there is a dedicated section for casino table games. You’ll find roulette, blackjack, baccarat, craps, sic bo and even gameshows in there.

Roulette is the most played table game in the UK, and there are 10+ variations to play. Moreover, at Gala Casino, you can play exclusives such as Hotspot Roulette.

Blackjack is another popular game and you’ll be happy to hear that there are 10+ variants to get your game on. You’ll even find exclusives like Blackjack 250K Pro.

Gala Live Casino Overview

The live dealer section at Gala Casino goes the extra mile with 50+ games to play. There are niche games on the platform, too, such as live slots and live game shows.

The live blackjack is supplied by Evolution Live Studio. So, UK players will get an authentic experience in a swanky location, with HD graphics and professional dealers.

For live roulette, you'll find different variations to take advantage of like Quantum Roulette and Jet Set Racing Roulette Live. All are supplied by the top live gaming studio, Playtech.

Banking & Payment Options at Gala Casino

In total, there are eight payment methods for UK players at Gala Casino. These range from debit cards such as Visa/Mastercard to Google Pay/Apple Pay and popular eWallets such as Neteller and Skrill.

To get started, our experts view eight as more than enough banking methods to cover the majority of players in the United Kingdom. Furthermore, on all methods, there are no fees and the funds will be in your Gala online casino account instantly.

For some methods such as Skrill, you can sign up for an account during the registration process at Gala Casino. This is a super nice touch.

One thing to remember: Envoy, Neteller, PayPal, Apple Pay, MoneyBookers, Paysafecard, Skrill and prepayment cards do not qualify for the welcome package.

Deposits, Withdrawals & Payout Speed

With eight methods for deposits, getting started at Gala Casino is easy with no fees charged. Moreover, you can make deposits and withdrawals with all methods except Paysafecard, which excludes withdrawals.

You’ll be happy to hear that pounds sterling (£) are accepted. However, it’s worth noting that the minimum deposit differs depending on the banking method. For Google Pay/Apple Pay, Skrill and debit cards, the min deposit is £5. Whereas, for PayPal casino payments, the minimum deposit is increased to £10.

You can use different methods for deposits and withdrawals, but it’s advised to use the same to get your winnings faster.

When it comes to withdrawing your winnings, the minimum is the same as the deposit. However, payout times differ depending on your preferred payment method. For debit cards and Apple Pay/Google Pay, you’ll have to wait up to 5 working days.

On the other hand, if you want to get your winnings faster, we recommend opting for one of the eWallets as you will get your cash within 24 hours.

KYC Process & Documents 

During the registration process, you need to verify your identity to open an account. This is a requirement in the UK to prove your age and identity, so the operator follows the law and money laundering regulations.

After you have filled in your personal information, you must upload your driving licence or passport, as well as a recent bank statement or utility bill. You need to do the latter so that Gala Casino can verify your residential address is within the UK. 

Customer Support at Gala Casino

Before registration, there is no access to customer support in the form of live chat. Yet, you’ll find the help and contact section located in the top right of the screen. There, you’ll see information in English on everything from making deposits to which promotions are available to claim. Many parts were in video form, which we loved!

There is also a UK phone number you can call if you have any questions: 0800 294 7 294. You can also send the customer support team an email, which will receive a reply within 24 hours in our experience. We tried both and were happy with the quality of the replies, the knowledge and the overall speed.

Once registered at Gala Casino, you have access to live chat. At first, it uses AI to determine your problem, but you can request to speak to a live agent for further help.

• Live Chat: via website when logged in
• UK Phone: 0800 294 7 294
• Email: customer.services@galacasino.co.uk

Gala Mobile Compatibility 

If you prefer playing casino games on the go, you can download the official Gala Casino app. It’s available for free on iOS and Android and offers UK players virtually the same experience as the website.

We downloaded the app for ourselves before writing this Gala Casino review. We found it to be well-designed, and easy to navigate to the most popular games. For the gameplay, the graphics are HD and optimised for small screens. In addition, we did not experience any lags and we were easily able to deposit and withdraw.

Player Safety & Responsible Gambling

Responsible gambling is one of the main priorities for the Gala online casino brand. You have many tools at your disposal. All of these can be found easily in your Gala profile.

Just select “Gambling Controls” to get started. From there, you can take time out or even self-exclude. If you just want to set limits, head into the “Deposit Limits” or “Spending Controls” sections, where you can limit your daily, weekly or monthly spending.
You can decrease the limits at any time. However, if you opt to increase, note that there will be an automatic 24-hour cooling-off period applied.

If you’re experiencing problem gambling, Gala Casino works closely with GamblersAnonymous and GambleAware. Both organisations help players with practical advice on how to stay in control of gambling.

Licenses & Security

Safety is the main concern for any UK player when visiting online casinos. When we wrote this Gala Casino review, we found the platform is licenced and regulated by the UK Gambling Commission (UKGC) with account number 54743. In addition, the online casino also has licenses from the Gibraltar Gambling Commission (GGC).

Why does this matter? Well, it’s because the UKGC makes sure compliance checks are adequate at UK casinos and if you have any issues while playing, you can lodge a formal complaint. In addition, Gala Casino is also a member of IBAS, a third-party organisation that adjudicates any gambling issues for UK players.

Gala Company Information

• Casino Name: Gala Casino 
• Operator: LC International Limited
• Address: Suite 6, Atlantic Suites, Gibraltar
• Licence: UK Gambling Commission 
• Licence Number: 054743-R-330863-009

Which Company Owns Gala Casino UK?

Gala online casino is operated by LC International Limited, which is located in Gibraltar. You can easily find this information in the footer of the site. The parent company is Entain, a huge gambling company with decades of experience.

Entain is listed on the London Stock Exchange with the ticker ENT and also owns other well-known brands in the UK such as Ladbrokes, Coral, Sporting Bet, Party Casino and Foxy Bingo.

It’s fair to say Entain is an expert in the gambling industry and knows how to bring a top-quality gaming product to UK players.

Gala Casino Compared

Let's compare the Gala Casino offer against that of other major online casinos in the UK…

Gala Casino Vs Playluck Casino

Gala Casino offers a broader gambling experience, including 500+ casino games, bingo, poker, and sports betting. It's well-established in the UK and provides a seamless multi-platform experience for players.

Playluck Casino focuses solely on casino gaming, offering over 1,000 games, including live casino options. It has lower wagering requirements (35x) and emphasises a sleek, polished interface with frequent promotions.

Verdict: Choose Gala for a broader gambling experience, or Playluck Casino UK for more casino games and a polished design.

Gala Casino Vs LeoVegas Casino

Gala Casino offers a multi-platform experience with 500+ games, including bingo, poker, and sports betting. It’s a great option for players seeking variety in gambling services beyond just casino games.

LeoVegas Casino focuses on providing a mobile-first experience with over 2,000 games. Its award-winning mobile app and a larger game selection make it ideal for players prioritising mobile gaming and variety.

Verdict: Choose Gala for a multi-platform experience, or LeoVegas for mobile-focused gaming with a larger game library.

Gala Casino Vs Hopa Casino

Gala Casino provides 500+ games, including slots, poker, bingo, and sports betting. It’s perfect for players who want a variety of gambling options, all in one platform, and includes a well-known UK presence.

Hopa Casino focuses mainly on casino games, with over 500 titles and a sleek, mobile-friendly design. It also offers scratch cards and live casino but does not include sports betting. The wagering requirements are lower at 35x.

Verdict: Choose Gala for sports betting and a broader range of games, or Hopa Casino for a focused casino experience with lower wagering.

Gala Casino User Reviews

Gala Casino has received mixed feedback from its users. While some players appreciate the platform's game variety and user-friendly interface, several concerns have been consistently raised.

A significant number of users report issues with the withdrawal process. Complaints include delays in processing payouts and stringent verification procedures that prolong the time to access winnings.

Customer service is another area where players have expressed dissatisfaction. Many cite slow response times and unhelpful interactions, leading to frustration when attempting to resolve issues.

Additionally, some users find the bonus terms and conditions confusing. High wagering requirements and restrictions on bonus-related winnings are common points of contention.

Here’s a summary of the most frequent complaints:

While Gala Casino offers a range of gaming options, these user-reported issues highlight areas needing improvement to enhance the overall player experience.

Gala Casino Verdict

We were very impressed with Gala Casino because of the huge amount of games to play, in particular the quality and variation of live dealer games. Many are supplied by Elevation Live Studio and Playtech Live, so the gaming experience is excellent.

On registration, you can claim a welcome bonus of £40 provided you deposit £20. Even better, you get 20 free spins, which can be used within 7 days. The only downside is the wagering requirements for the spins at 10x, which is a little high.

The banking options are fair, covering most options and the withdrawal times are the industry standard. In addition, one area Gala online casino is above average is customer support, where you can contact the team via live chat, email or phone.

Overall, we enjoyed our experience before writing our Gala Casino review and certainly recommend the platform to UK players.