Virgin Casino Review

Virgin Casino Overview

When you first land on the Virgin Casino site, you’ll see the iconic “Virgin” logo and the gaming options in the top navigation bar. From there, you have the choice between Online Slots, Live Casino, Casino, Slingo, Online Bingo, Free Games, Offers and Poker. The design is simple but sleek, meaning finding everything from the get-go is a piece of cake.

Underneath the main navigation bar is the featured image. This showcases the latest promotions. From there, you’ll see all the best games Virgin has to offer with small descriptions.

To find all the important information or get support, head down to the footer area of the site. And underneath that, you’ll see the terms and conditions for any UK casino bonuses available.

Virgin Casino Welcome Bonus Offer

All new UK players automatically qualify for the Virgin Casino welcome bonus. You can choose between 30 free spins on the slot Double Bubble or 50 free bingo tickets on specified games.

To qualify for the deal, you simply need to opt in during the registration process. After that, deposit £10 and wager it on any casino game. Then, the free sign-up bonus will be credited to your account within 72 hours.

If you choose the 50 free bingo tickets, the only variant that does not qualify is Session Bingo. The 30 free spins are 1p coins and are only applicable to the Double Bubble slot. Finally, whichever one you go for, the bonus credits expire 30 days after activation.

How to Sign Up & Claim Your Welcome Bonus

Virgin Wagering Requirements

We researched the terms and conditions thoroughly while writing this Virgin Casino review. Surprisingly, the wagering requirements are not clearly stated in the terms for the welcome bonus. Instead, you’ll need to read the terms and conditions in the section “Wagering with Bonuses”.

So, to make a withdrawal of money won with bonus funds, you’ll need to satisfy the wagering requirements of 1x. Because of this, the promotion that Virgin online casino provides to new players is not too shabby. You do not have any downside, and there are not too many hoops to jump through like many other welcome bonuses at some of the best UK online casinos. 

Welcome Bonus Terms

• Deposit and bet £10 to automatically qualify 
• Choose between 30 free spins on Double Bubble…
• …or 50 free bingo tickets 
• 1x wagering requirements 
• Promotion expires 30 days after activation 
• The only bingo variant excluded is Session Bingo 

Additional Bonus Offers & Promotions

Let's have a look at the other casino bonuses available at Virgin Casino UK…

Signature Blackjack Cashback

You will be credited with £10 cashback on blackjack if you meet the following conditions… First, you must make a deposit of at least £10 when you register as a member of Virgin Casino. Next, you must wager at least £50 on the game Signature Blackjack, and when this is done input the Virgin Casino bonus code SIGNATURE via your account. Note that you’ll then receive £10 to be used on Signature Blackjack. This process must be undertaken within 30 days to qualify.

Virgin Casino Promotions and Loyalty Rewards

Is Virgin Casino good for VIP casino players and high rollers? Let's find out…

V Points

As Virgin online casino is part of the Virgin Group, you can use any V Points you collect to claim prizes. You earn a V point for every £5 you win on any bingo game or £20 you win on any other game (excluding craps).

The points can even be converted into cash or Virgin Atlantic air miles. The rate for cash conversion is that each point is worth 1p. The platform states that conversions should be executed within 72 hours. 

How is the Game Selection at Virgin Casino?

The online gaming selection is one of the strong points of Virgin Casino. You can play all the most popular casino games in the UK. We’re talking about online slots, roulette, blackjack, bingo and poker, to name but a few casino game categories at Virgin.

Yet, Virgin Casino UK offers more. Members can even play Free Games, a category that comprises popular UK online slots. The free casino titles we recommend getting stuck into are Search for the Phoenix and Double Bubble. For something different, you can try your luck at Slingo, a hybrid between slots and bingo. 

What Game Developers does Virgin Casino have?

Gaming developers are an important factor when you try to find a way to play new casino games online. At the time of writing, Virgin Casino was supplied by 15+ gaming software makers, ranging from top names like NetEnt to indie studios such as Scientific Games.

The number of game developers is fairly decent compared to other UK online casinos, so you’ll always have something to play. In addition, the graphics and gameplay of many of the online casino slots are exciting and will keep you coming back for more.

The live dealer section is certainly one of the best features of the site. Virgin Casino streams live dealer games like roulette and blackjack from their own studios with professional dealers. In addition, the platform is supplied by Evolution Gaming, with live table games and gameshows. 

Virgin Casino Slots Overview

For fans of online slots, Virgin Casino offers you 400+ titles to choose from. You can play the most popular slots in the UK from Cleopatra to Rainbow Riches. But it doesn't end there. New slots are added weekly, and if you’re after quality, you can take advantage of Play’n GO-produced slots such as Fat Frankies and Fire Joker.

There is a dedicated section called “Free Games”. This features slot games you can play for free and compete in tournaments. Finish near the top of the leaderboard and you stand to win some top cash prizes. 

Jackpot Slots Overview

You have the opportunity to win big jackpots at Virgin Casino. First, the Daily Jackpots prize pool grows all day until one lucky player wins the lot. These titles will have you on the edge of your seat, and the most popular ones are 777 Strike, 5 Families and 10,001 Nights.

You can also play Jackpot Kings slots to win huge prizes, often over £3 million. These games offer three types of jackpots; Regal, Royal and King. 

Table Games Overview

Virgin Casino has a wide selection of table games to play, with some variants adding an extra twist. If you want to play roulette, you can try your luck at different variations such as 20p Roulette or 100/1 Roulette, which features numbers up to 100.

The titles are supplied by some of the best names in the industry, namely Playtech and Evolution. And the best news is that everything available on the site can be played on the go via the Virgin Casino app – more on this below. 

Virgin Live Casino Overview

Live dealer casinos have become increasingly popular in recent years. You’re able to transport yourself to Las Vegas with Virgin Casino live games. These include live dealer baccarat, roulette, blackjack, craps, game shows and poker. Many of these titles are streamed by Virgin online casino themselves, which is great to see!

All the games are available to play 24/7 and you can even interact with the live dealer. Most of the titles are supplied by Evolution Gaming, ranging from popular game shows like Monopoly Live to classic games such as Lightning Roulette. 

Banking & Payment Options at Virgin Casino

While writing this Virgin Casino review, we found four (well, technically five) payment methods at your disposal. These include Visa Debit, Visa Electron (the one we’re not counting separately), Mastercard, Maestro and Apple Pay. Notably, PayPal casino deposits are no longer accepted.

Four is a disappointing number to get started, especially since eWallets and Pay N Play solutions are not available. We would like to see more banking options added going forward.

On the other hand, finding the available payment methods is straightforward and all the information is located in the “Help and FAQ” section in the footer area of the site. 

Deposits, Withdrawals & Payout Speed

For all four payment methods, the minimum deposit is £10. This incurs no fees and should be in your Virgin Casino account instantly. £10 is in line with the industry average – however, some other online casinos in the UK let you get started with a £5 deposit. For high rollers, the maximum deposit you can make per day is £10,000 for debit cards and £5,000 for Apple Pay.

When it comes to withdrawals, the waiting time varies depending on which banking option you opt for. For debit cards like Visa/Mastercard expect to wait up to 3 working days. We found this much better than other online casinos in the UK where you may have to wait up to 5 days.

If you want to withdraw to Apple Pay, you’ll get your funds much faster – within 24 hours. To track any withdrawal, simply find the “Transaction History” section in your Virgin account. 

KYC Process & Documents

• In the registration process, you’ll need to provide further documentation 
• These include a driving licence or passport to verify your identification
• You’ll need to send a recent bank statement or utility bill to verify your address
• It may take up to 48 hours for Virgin Casino to verify your documents 
• Further documents might be required when you make a withdrawal
• The casino KYC process is required by law in the United Kingdom

Customer Support at Virgin Casino

If you need further information, regardless of whether you’ve registered for an account or not, your first port of call is the “Help and FAQ” section located in the footer area of the site. There, you’ll find answers to each aspect of playing at Virgin Casino online, from depositing to promotions available to claim.

We went through the help centre thoroughly while writing this Virgin Casino review and, overall, we were satisfied with the answers we received. Everything was clear and concise from the withdrawal waiting time to responsible gambling tools. However, if you have a question that is not answered, there is a 24/7 live chat available to you.

To get started with the live chat, just fill out your name, email address and the query you have. Next, an agent will reply to you. We found the response time to be fast (under 3 minutes) and the quality of the answers we received was consistently good.

You also have the option of sending the team an email with your questions. Expect to wait up to 24 hours for a response but all our questions were answered in-depth via this method. 

• Live Chat: 24/7 via website
• Email: support@virgingames.com

Virgin Casino Mobile Compatibility

If you want to play at Virgin Games Casino on your smartphone, you can download the native app on iOS and Android. And don’t worry, you’ll be able to play all the games on the website on the app, too. Not only that but all the main website functions are possible, from depositing to contacting the 24/7 customer support.

The Virgin Bet Casino app is easy to navigate. The bottom nav bar gives you the options of Home, Search, Vault and Menu. If you are looking to play a type of game, all are located at the top, from jackpots to poker and more.

Yet, if you do not want to download the app, you can still play at Virgin Casino UK in your mobile browser. The layout is optimised for mobile and the experience is the same as when you play on a laptop.

Player Safety & Responsible Gambling

Virgin Casino online takes responsible gambling seriously, so much so that there is a dedicated section located in the footer area of the site. There, you’ll find videos and questionnaires on staying in control, as well as tools to set limits.

You can set deposit limits, whether daily, weekly or monthly and even set a session reminder to notify you if you’re playing too much. Moreover, you can take a time out or self-exclude. For players who need extra support, Virgin Casino provides links to GamBan, GamCare and GAMSTOP. 

Licenses & Security

Safety is the primary concern when you play casino games online. You want to play at a properly licenced operator, so you’ll receive your winnings. Plus, if you ever have any problems, you can contact a strong third-party organisation.

Therefore, you’ll be happy to hear that Virgin Bet Casino is licenced and regulated by the United Kingdom Gambling Commission (UKGC) under account number 38905. You can find this information easily in the footer area of the site.

To keep your financial and personal data safe, Virgin Casino utilises state-of-the-art TLS encryption technology. This way, your information cannot be hacked by malicious hackers. 

Virgin Casino Company Information

• Name: Virgin Casino 
• Company: Gamesys Operations
• Address: Gamesys Operations Limited, Suite 2, Floor 4, Waterport Place, Gibraltar, GX11 1AA
• Established: 2003
• License: UK Gambling Commission (UKGC)
• License No.: 038905-R-319430-016

Which Company Owns Virgin Casino?

Virgin Games casino is operated by Gamesys Operations Limited, a company registered in the British Overseas Territory of Gibraltar. The company was founded in 2001 and provides gaming solutions and technical support services.

Gamesys Operations Limited has a wealth of experience in the gambling industry. It currently owns and operates Jackpot Joy, Rainbow Riches and Heart Bingo, as well as Virgin Casino. 

Virgin Casino Compared

Let's see how Richard Branson's brand stands up against some of the cream of the UK online casino crop…

Virgin Casino Vs Space Casino

Virgin Casino offers a unique and engaging experience with exclusive games, a strong focus on slots, and loyalty rewards for consistent players. With a 35x wagering requirement, it’s ideal for players who value brand-specific games and a well-developed loyalty programme.

Space Casino provides a balanced selection of casino games and sports betting, catering to players who enjoy both types of gaming. Also featuring a 35x wagering requirement, Space Casino appeals to those looking for a straightforward casino experience with the added benefit of sports betting.

Verdict: Choose Virgin Casino for exclusive games and loyalty rewards, or Space Casino for a combination of casino and sports betting options.

Virgin Casino Vs Hyper Casino

Virgin Casino is known for its exclusive games and engaging loyalty rewards programme, catering to players who appreciate brand-specific games and incentives for frequent play. With a 35x wagering requirement, Virgin Casino is ideal for those looking for a tailored casino experience.

Hyper Casino offers a larger game selection with over 700 slots, table games, and live dealer options. It has a lower wagering requirement of 30x, making it attractive for players seeking a variety of games with more favourable playthrough conditions. Hyper Casino is well-suited for players focused on diverse gaming options and live dealer experiences.

Verdict: Choose Virgin Casino for exclusive games and loyalty rewards, or Hyper Casino for a broader game selection and lower wagering requirements.

Virgin Casino Vs Neptune Play Casino

Virgin Casino stands out for its exclusive games and rewarding loyalty programme, appealing to players who value brand-specific games and ongoing incentives. With a 35x wagering requirement, Virgin Casino suits those who appreciate a unique gaming experience within a recognisable brand.

Neptune Play Casino provides a broad selection of slots, table games, and live dealer options, aiming to cater to players seeking variety. While it doesn’t offer exclusive games, Neptune Play’s focus on a comprehensive game library makes it appealing for those prioritising choice over exclusivity. The wagering requirement is also 35x, keeping it competitive.

Verdict: Choose Virgin for exclusive games and loyalty rewards, or Neptune Play Casino for a more extensive game library, including live dealer options.

Virgin Casino User Reviews

Virgin Casino has garnered a mix of positive and negative feedback from its users. While many players commend the platform for its user-friendly interface and diverse game selection, several concerns have been consistently raised.

A significant number of users report issues with the withdrawal process. Complaints include delays in processing payouts and stringent verification procedures that prolong the time to access winnings.

Customer service is another area where players have expressed dissatisfaction. Many cite slow response times and unhelpful interactions, leading to frustration when attempting to resolve issues.

Additionally, some users find the bonus terms and conditions confusing. High wagering requirements and restrictions on bonus-related winnings are common points of contention.

Here’s a summary of the most frequent complaints:

While Virgin Casino offers a range of gaming options, these user-reported issues highlight areas needing improvement to enhance the overall player experience.

Virgin Casino Verdict

One of the best things about the platform is there is no need for a Virgin Casino no-deposit bonus code, as it’s automatically applied when you deposit £10. All new UK players can choose between 30 free spins on Double Bubble or 50 free bingo tickets. And the cherry on the cake is that the wagering requirements are just 1x.

However, the banking options are on the low side, as we would like to see eWallets and Pay N Play solutions offered shortly. Then again, we all play at online casinos for one reason, to enjoy our favourite games.

You have plenty of good-quality games to tuck into. These range from the latest jackpot slots to interesting table game variants. We must say that the live dealer section is extensive and will keep you entertained for hours on end! A lot is going for Virgin Casino, so we are big fans.

Virgin Casino FAQ

What is the withdrawal time at Virgin Casino?

The Virgin Casino withdrawal time varies on which payment method you use. For debit cards, expect to wait up to 3 days, whereas, with Apple Pay, you’ll receive your winnings within 24 hours.

What licenses does Virgin Casino have?

Virgin Casino is licenced and regulated by the United Kingdom Gambling Commission (UKGC) under account number 38905. If you have any problems whilst playing on the platform, you can contact the UKGC for free impartial advice.

Is it legal to play at Virgin Casino in the UK?

Yes. Provided you are a UK resident and at least 18 years of age, it is perfectly legal to play at Virgin Casino online. Just note that you must send in documents like a copy of your passport or a driving licence to verify your age.

Who owns Virgin Casino?

Virgin Casino is owned and operated by Gamesys Operations Limited, a company with 20+ years of experience in the industry. You can find this information in the footer area of the site, as well as the company’s full business address.

Can I trust Virgin Casino?

Yes. Virgin Casino is licenced by the UKGC, so you can contact them with your problem if there is ever an issue. In addition, the platform uses SSL encryption technology so your personal and financial information is safe and secure.