Playgrand Casino Review

PlayGrand Casino Overview

At first glance, PlayGrand Casino has a modern, easy-to-use interface packed with plenty of games. The first thing you’ll see is the featured image, which consists of the welcome package, and the terms and conditions of the offer.

When you scroll further down the homepage, you can see more promotions available on the site or just navigate to the most popular games. Below that is all the essential information about the platform such as responsible gambling, live chat and privacy policy.

Right at the bottom of the page, you can read the welcome bonus terms and conditions, which we will cover for you in the next section of our PlayGrand Casino review.

PlayGrand Casino Welcome Bonus Offer

All UK players can claim the welcome bonus offer at PlayGrand Casino. It’s a 100% matched casino bonus of up to £100 plus 30 free spins on Reactoonz. To qualify, you must make a minimum deposit of £10 and opt-in for the promotion.

Once you’ve made a deposit, the bonus credits will be automatically applied to your account. From there, you have 30 days to use the bonus funds. Nevertheless, not all games contribute towards the matched bonus.

For example, Keno, scratchcards and the majority of slots count 100%. However, table games count for 10%, video poker for 5% and progressive jackpots do not contribute at all.

How to Sign Up & Claim Your Welcome Bonus

PlayGrand Wagering Requirements

All the terms and conditions of the welcome package are conveniently located right at the bottom of the homepage. It’s important to read these first before you claim the promotion so you’ll understand everything before you can make a withdrawal.

One factor in the terms is the wagering requirements. This means how many times you must play through the bonus credits before you can cash out any money. For the welcome bonus, the wagering requirements are 35x, which is the industry standard.

To give you an example, if you were to deposit £10, you are required to make £350s worth of bets, whether you win or lose on these wagers. In addition, the 30 free spins on Reactoonz do not have a maximum win or wagering requirements to meet. Therefore, any winnings will be credited to your PlayGrand Casino UK account.

PlayGrand Welcome Bonus Terms

• On the matched bonus the wagering requirements are 35x
• The minimum deposit to qualify for the bonus is £10
• No wagering requirements on the 30 free spins part of the bonus
• Not all games contribute the same for the matched bonus
• Once claimed, you have 30 days to use the bonus credits

Additional Bonus Offers & Promotions

When you click on the promotions tab in the top navigation bar, only the welcome package shows. There are two more options; safer gambling tools and the top games. Nevertheless, these are not additional bonuses. Thus, we could not find any promotions for existing players before we wrote this PlayGrand Casino review. There wasn't even a no-deposit bonus for new players. This is disappointing, but if new promotions are launched we will be the first to let you know.

PlayGrand Casino Promotions and Loyalty Rewards

There is a reward programme for players in Europe, but unfortunately, UK players are not accepted. The only promotion UK players can claim from our research is the welcome package as there are no bonuses for existing players either. If a rewards or VIP programme is ever launched we will keep you in the loop. We have a dedicated guide for VIP casino bonuses, if you're interested.

How is the Game Selection at PlayGrand Casino?

If a wide variety of games is what you’re looking for then PlayGrand Casino is ideal. In total, there are 2,000+ games to choose from, including top slots, jackpots, table games and even 70+ live dealer games.

You can also try Slingo, a fun hybrid game of slots and bingo. Or if you want to play instant wins games, Keno and scratchcards are available to play on the platform. Lastly, if you are looking for something different, live game shows are on offer, from Crazy Time to Snakes and Ladders Live.

What Game Developers Does PlayGrand Casino have?

As there are 2,000+ games to play on the site, PlayGrand Casino UK is supplied by 50+ game developers. These comprise well-known brands such as Playtech, Blueprint Gaming and NetEnt, but also include bespoke software makers such as ELK Studios.

The live casino section of the site is supplied by Evolution Gaming and Pragmatic Play. Both do a superb job of bringing the thrill of a real-life casino to the comfort of your home. Each game is hosted by a friendly dealer and with stakes starting from 10p, everyone can play!

PlayGrand Slots Overview

With 1500+ slot games to choose from, you’re spoilt for choice at PlayGrand Casino. You can take your pick between Megaways, Cluster Pays, Buy Features, Sticky Wilds or just play a Classic.

What’s more, on many slots you can try the demo version first to understand the rules without losing any real money. And if you’re after popular slots in the UK such as Book of Dead or Sweet Bonanza, just select the “Top Games” tab in the navigation bar.

Jackpot Slots Overview

If you want to win big from one spin, then head over to the “Jackpot Slots” section in the top navigation bar. There, take your pick from 150+ jackpot titles including Wowpots, Jackpot Kings, Dream Drops and Mega Moolah games.

On many of the games, the jackpots are in the millions, and with some, a prize must be won every day. The most popular jackpot slot titles at PlayGrand Casino are; Irish Riches Megaways, Wolf Gold and Slot Birds.

Table Games Overview

You can play all the classic table games on the PlayGrand Casino platform, from baccarat and blackjack to roulette and video poker. There are just over 40 RNG games to play, made by top names such as Playtech and Gamevy.

The popular 20p Roulette is available to play, as is Vegas Downtown Blackjack. Yet, if you want to play something unique, you can play Space Invaders Roulette, where numbers are boosted randomly before every round.

Live Casino Overview

You can enjoy authentic casino games on the go, or from the comfort of your own home. Whether you enjoy playing classic table games such as roulette or blackjack or prefer Sic Bo, all are on offer on the PlayGrand Casino UK website.

Yet, if you want to try something different, you can play Andar Bahar or Football Studio. Or, if you are looking for something interactive, take your pick from 10+ game shows such as Monopoly Live or Megaball 100x.

Banking & Payment Options at PlayGrand Casino

Before we assembled our PlayGrand Casino review, we thoroughly researched the banking methods. Unfortunately, there is no dedicated payment page, so we were forced to contact customer support.

There are nine payment methods for deposits and seven banking options for withdrawals. This is because with Paysafecard and Cash to Code you cannot make a withdrawal. The methods for deposits and withdrawals include debit cards such as Visa, Mastercard and Maestro. In addition, you can use e-wallets such as Skrill, Neteller Neosurf and PayPal. And we certainly love PayPal online casinos!

Making a deposit is simple, just head over to your account, click cashier then press deposit. From there, select your preferred payment method, input the amount and hit the confirm button.

PlayGrand Deposits, Withdrawals & Payout Speed

On all nine deposit methods, you can transact in pounds sterling, and you will not be charged a processing fee. The minimum amount you can deposit is £10, and on all payment methods, the funds will appear in your PlayGrand Casino UK account instantly.

When it comes to Play Grand Casino withdrawals, you will not be charged a processing fee, but the time it takes to get your funds depends on which payment method you use. The quickest casino withdrawal method is via e-wallets as you’ll get your money in 0 - 2 days. If you withdraw to a debit card, expect to wait 3 - 5 days to get your winnings.

When you make a withdrawal, always select the same method you deposited with. This way, you will not be asked for further financial documents and the process will be much smoother.

KYC Process & Documents

• When you register you’re required to upload supporting documents
• To verify your age, upload a copy of your passport, driving licence or ID card
• A recent bank statement or utility is needed to verify your address
• When you make a withdrawal you may be asked to upload further financial documents
• You can contact the 24/7 live chat if you have any questions

Customer Support at PlayGrand Casino

If you have further questions or have any issues, you can contact the 24/7 live chat or send an email to support@playgrand.com. We tested both options before we wrote this PlayGrand Casino review and we found both methods to be helpful and quick with their response.

The live chat option is easier to use for smaller problems. We asked about the payment methods and withdrawal times, and we got a response in under a minute. In addition, our queries were handled professionally and courteously.

If you have a complaint or want to get in touch with management then send an email. You’ll get a response in under 48 hours, and the reply should answer any issues you may have.

• Email: support@playgrand.com
• Live Chat: 24/7 Live Chat

PlayGrand Casino Mobile Compatibility

Currently, there is no PlayGrand Casino app to download on the App Store or Play Store. Nonetheless, if you want to play on your device, you can play directly in a mobile browser such as Google Chrome or Safari.

The experience whilst playing on a mobile browser is the same as playing on a desktop. That means you have 2,000+ mobile casino games at your fingertips and each one is in HD and never lags. What’s more, you’re able to make deposits and withdrawals, claim promotions and even use the 24/7 live chat.

When you play on a smartphone or a tablet just make sure that you have a strong internet connection. In fact, it’s better to play on WiFi rather than mobile data because when you play, the experience will not be interrupted.

Player Safety & Responsible Gambling

PlayGrand Casino UK does everything possible to keep its players safe. First, you can access the responsible gambling page at the top of the site. On it, you’ll find useful information on how to stay in control of your gambling and third-party links like Gambling Therapy are provided if you seek further help.

Furthermore, in your account, you have a vast array of safer gambling tools at your disposal. You can set deposit limits, request reality checks, take cooling-off periods and even self-exclude. The good news is that you’re able to do all these things yourself without the need to contact customer support.

Licenses & Security

When you’re playing at PlayGrand Casino, everything is safe and secure because the website is licenced and regulated by the United Kingdom Gambling Commission (UKGC). The account number for the casino is 52894, and it’s the UKGC’s job to help protect players. In fact, if you ever experience any problems whilst playing on the website you can contact the UKGC to file a complaint.

Moreover, your financial and personal data is secure on the platform. This is because the website utilises TLS encryption technology. With this tech, third parties cannot access your data, so you can get on with playing your favourite games with no worries.

PlayGrand Casino Company Information

• Name: PlayGrand Casino
• Company: White Hat Gaming Limited
• Address: 85 St John Street, Valletta, VLT1165, Malta
• Established: 2015
• License: United Kingdom Gambling Commission (UKGC)
• License No.: 52894

Which Company Owns PlayGrand Casino?

PlayGrand Casino is another online casino owned by White Hat Gaming Limited, a company that provides all-in-one solutions to iGaming companies. In fact, White Hat Gaming Limited supplies everything from CRM and compliance to front-end and customer support solutions.

Besides PlayGrand Casino UK, White Hat Gaming Limited also owns and operates Skol Casino, Slotnite and Hello Casino. In total, the company works with 30+ online casinos and puts an onus on quality and reliability.

PlayGrand Casino Compared

Before we wrap up, let's now compare PlayGrand's casino offering with similar top-ranking brands in the UK…

PlayGrand Casino Vs Gala Casino

PlayGrand Casino offers a broad selection of over 1,200 games, including slots, live casino, and progressive jackpots. It has a modern, sleek design and offers frequent promotions. The wagering requirements are set at 35x.

Gala Casino offers a more versatile experience with 500+ games, including slots, poker, bingo, and sports betting. It’s a well-established UK brand with lower wagering requirements (40x), ideal for players seeking a trusted name with a wide variety of betting options.

Verdict: Choose PlayGrand for a larger game selection and sleek design. Opt for Gala Casino and Sports Betting Site for a broader gambling experience and a trusted UK brand.

PlayGrand Casino Vs Hippodrome Casino

PlayGrand Casino offers over 1,200 games with a sleek, modern design. It includes a strong focus on slots and live casino, with competitive wagering requirements (35x). It’s perfect for players seeking a contemporary platform with a large game library.

Hippodrome Casino provides a smaller selection of 600+ games but is backed by the famous land-based Hippodrome in London. It has similar wagering requirements (35x) and appeals to players who enjoy a connection to a well-known physical casino.

Verdict: Choose PlayGrand for a larger game selection and sleek design. Opt for Hippodrome Online Casino for the experience of a well-known physical casino.

PlayGrand Casino Vs Energy Casino

PlayGrand Casino offers over 1,200 games, with a focus on slots and live casino. It provides a sleek, modern design, frequent promotions, and wagering requirements of 35x, making it ideal for players seeking variety and a premium look.

Energy Casino features a smaller selection of 600+ games but includes sports betting. It has similar wagering requirements (35x) and appeals to players looking for both casino and sports betting options.

Verdict: Choose PlayGrand for a larger game library and sleek design. Opt for Energy Casino if you want sports betting alongside casino games.

PlayGrand Casino User Reviews

PlayGrand Casino receives mixed reviews from users. On the positive side, players enjoy the vast range of games and the smooth mobile experience. The site’s design is also frequently praised for being user-friendly.

However, complaints often centre around withdrawal delays, with some users reporting long wait times for payouts. Customer support receives mixed reviews, with some players experiencing slow or unhelpful responses. Additionally, several users have raised concerns about bonus terms, particularly around wagering requirements.

PlayGrand Online Casino Verdict