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ATTENTION: Joy Casino has closed down in the UK. This is a historical review.

Promotions are abundant at Joy Casino, not just for new players but existing ones too. Moreover, the platform offers you 1,300+ games to play, including popular slots, jackpots, table games and live dealer games. 

With 10+ banking methods, everyone is catered for, and if you ever have a problem, you can contact customer support 24/7. 

In this Casino Joy review, we cover everything you need to know about the platform. Things like the games you can play, the licences, and responsible gambling tools. Let's get started.

  • Pros
  • 1,300+ casino games to play
  • Top-notch live dealer games
  • Excellent gaming filters
  • Great game developers
  • Ample banking options
  • Cons
  • No UKGC licence
  • No mobile app
  • No help centre

Quick Glance & Details

General information

Website in English
Tax Free
Chat support
Phone support
Email support
Email [email protected]
Established 2018
Minimum deposit 10
Licence United Kingdom

Types of games

Live Casino
Betting
Lotto
Bingo
Poker
Roulette
Blackjack
Scratchcards
Slots

Payment providers

  • Apple Pay Apple Pay
  • AstroPay Card AstroPay Card
  • Boku Boku
  • Brite Brite
  • Payz Payz
  • Entropay Entropay
  • GiroPay GiroPay
  • iDebit iDebit
  • InstaDebit InstaDebit
  • Interac Interac
  • Jeton Wallet Jeton Wallet
  • Maestro Maestro
  • Mastercard Mastercard
  • Neosurf Neosurf
  • Neteller Neteller
  • Paypal Paypal
  • Paysafecard Paysafecard
  • Skrill Skrill
  • Visa Visa

Game developers

  • Big Time Gaming Big Time Gaming
  • Evolution Gaming Evolution Gaming
  • Gamevy Gamevy
  • iSoftBet iSoftBet
  • Microgaming Microgaming
  • NetEnt NetEnt
  • Play'n Go Play'n Go
  • Pragmatic Play Pragmatic Play
  • Push Gaming Push Gaming
  • Quickspin Quickspin
  • Red Tiger Red Tiger
  • Skywind Skywind
  • Wazdan Wazdan
  • Yggdrasil Yggdrasil

Joy Casino at a Glance

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When you land on Joy Casino’s homepage, the first thing that will catch your eye is the featured image, which consists of the welcome package. Directly underneath you can take your pick of the vertical you want to play including; Sports, Casino, and Live Casino. There is also an option for the bonuses available to claim for new and existing players.

Just below you’ll find useful information such as the most popular slots on the platform and the advantages and disadvantages of playing casino games. However, if you’re looking for essential information such as banking options or game developers, then everything is located at the bottom of the screen.

If you’re after customer support or the terms and conditions of all the bonuses you can claim, then press the hamburger icon in the top right corner.

You have excellent payment options for easy deposits at Joy Casino!

Joy Casino Welcome Bonus Offer

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All brand-new UK players are generously rewarded with Casino Joy’s welcome package. You’ll get a matched bonus on your first five deposits and the size of the bonus depends on how much you deposit each time.

To give you an idea, our experts have briefly covered each deposit you make and how much you’re able to be rewarded in bonus credits below.

  • 1st deposit:
  • 200% BONUS for a deposit from £20 to £49 (max. bonus £50)
  • 150% BONUS for a deposit from £50 to £499 (max. bonus £300)
  • 100% BONUS for a deposit over £500 (max. bonus £2000)
  • 2nd deposit:
  • 100% BONUS for deposits over £40 (max. bonus £300)
  • 3rd deposit:
  • 50% BONUS for deposits over £50 (max. bonus £400)
  • 4th deposit:
  • 50% BONUS for deposits over £50 (max. bonus £500)
  • 5th deposit:
  • 25% BONUS for deposits over £50 (max. bonus £750)

On each deposit, you’ll be sent an email with the appropriate Casino Joy bonus codes to input. Just head into your account and copy and paste from the email and the bonus funds will be automatically applied.

How to Sign Up & Claim Your Welcome Bonus

  1. Input your personal and contact information
  2. Verify your phone number
  3. Make a deposit and input the Casino Joy bonus codes sent to your email
  4. The bonus credits will be added to your account
  5. Once the Casino Joy bonus codes are inputted you have 30 days to spend the funds

Wagering Requirements

Before you claim any promotion on the platform, always read the terms and conditions first. Fortunately in this Casino Joy review, we will cover the wagering requirements which are just a number. It indicates how many times you must play through the bonus credits before you can make a real money withdrawal.

The wagering requirements vary on each deposit, so we have made a handy chart below.

  • 1st deposit:
  • 200% BONUS for a deposit from £20 to £49, wagering requirements are 25x
  • 150% BONUS for a deposit from £50 to £499, wagering requirements are 25x
  • 100% BONUS for deposit over £500, wagering requirements are 30x
  • 2nd deposit: 25x
  • 3rd deposit: 20x
  • 4th deposit: 20x
  • 5th deposit: 20x

To give you an example, if you deposit £20 on your first deposit, you’ll need to make £500s worth of wagers. You can win or lose on these bets, but the 25x figure must be met to be able to make a real money withdrawal.

Welcome Bonus Terms

  • Wagering requirements vary from 25x – 30x depending on the deposit
  • Welcome bonus for your first five deposits
  • For each promotion, you will get an email with a Casino Joy bonus code
  • Once the bonus is claimed you have 30 days to spend the bonus credits
  • Available to all UK players

Additional Bonus Offers & Promotions

Free Spins Welcome Offer

When you register, just make a minimum deposit of £20 and you’ll also receive 200 free spins on the Dog House slot. It equates to 20 free spins for your first ten days, and each spin is worth 20p each. The wagering requirements on the promotion are 20x, and there are no maximum winnings stated for the bonus.

Does Joy Casino have Special Promos or Reward Programs?

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VIP Loyalty Programme

The more you bet, the higher the levels you climb, and the better the bonuses and free rewards you can claim. These include everything from cashback to rebates and free spins. In total there are seven levels to the loyalty scheme which are; Novice, Regular, Bronze, Silver, Gold, Platinum and Ultimate.

How is the Game Selection at Joy Casino?

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Now we’ve covered the bonus, it’s time to see which games you can play. In total, there are 1,300+ comprising popular slots, progressive jackpots, table games and a top-notch live casino section. If you prefer betting on sports, you can also quickly navigate to the sportsbook, but if you’re looking for unique casino games, then keno, scratchcards and Slingo are all on offer.

The best thing about the platform is the filter function. Just select the gaming type and you can decide between game developers, volatility, themes and more. It’s fair to say at Casino Joy UK, there are plenty of games to keep you entertained.

What Game Developers Does Joy Casino have?

Before conducting this Casino Joy review, we found 50+ game developers. On every game on the platform, the software maker is clearly identified in the top left corner, and you can even use the filter to select your favourite ones.

You can play games from internationally renowned game developers such as Qucikspin, NetEnt or IGT. Or, you can play independently made games such as from Ainsworth or ELK studios. If you prefer live casino games, many of the games are supplied by Evolution Gaming and Pragmatic Play.

Online Slots Overview

The Casino Joy UK slot selection is huge, with 1000+ titles to choose from. In the top navigation, you can decide between Megaways, Hold and WIns, or just video slots. What’s more, you can use the filters to pick the game for you.

So whether you prefer high volatility or an animal-themed slot, everything is right at your fingertips. Heck, you can even just play NetEnt slots if that’s what you prefer!

Jackpot Slots Overview

If you are looking to strike it rich from just one spin, then head into the jackpots section of the website. There are hundreds to choose from, made by all the big boys such as Playtech, Games Global and Red Tiger.

If you are looking for life-changing sums, look no further than Mega Moolah, where one lucky winner will scoop the grand prize of £7m+. Yet, there are also must-win daily jackpots on the platform too. The most popular titles are the Red Tiger-made games, Dragons Luck and Mega Pyramid.

Table Games Overview

If you prefer table games, then select the tables category in the top navigation bar. There, you can play everything from baccarat and blackjack to video poker and roulette. You are able to pick between classic variants or try something unique.

For example, if you love roulette, you can try Mr Mini Roullete, where the numbers only go up to 12. Or if you prefer playing blackjack, and want to win big, then Up to 264/1 Back Blackjack is available to play.

Live Casino Overview

For UK players looking for an authentic experience from the comfort of their own homes, then the live dealer’s section is excellent. You can play traditional table games such as roulette, baccarat and roulette. Yet, if you are looking for something fresh, you can also try live keno and game shows.

Each game is organised into a grid format, with the stake limits clearly displayed as well as the number of players playing at any given time. Many of the games are supplied by Evolution Gaming and are hosted by friendly dealers. In fact, you can interact with them and other players whilst you’re playing any of the games.

Banking & Payment Options at Joy Casino

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When we assembled this Casino Joy review, we found 10+ banking options for deposits and withdrawals. This is a superb number and offers a mix between mainstream debit cards, e-wallets, online solutions and cryptocurrencies.

In fact, to give you an idea, you can use Visa and Mastercard and e-wallets such as Neteller, Skrill, Paysafecard, Neosurf and Klarna. Moreover, PayPal and Trustly are at your disposal as well as cryptocurrencies like Bitcoin, Ethereum and Litecoin.

You can even transact using bank transfers and Rapid Transfers, and the only method we could not find was digital cards; namely Google Pay and Apple Pay.

Deposits, Withdrawals & Payout Speed

With all transactions on the platform, you can deposit and withdraw in pounds and deposits do not incur a processing charge. However, on all withdrawals, you’ll be charged a 5% processing fee which is a little steep.

The minimum deposit on all methods is £10, but to claim the welcome package you must deposit at least £20. When it comes to withdrawal times, it depends on which method you use. Notably, it will be a smoother and faster process if you withdraw to the same method as your deposit method.

The fastest way to get your money is via e-wallets and Rapid Transfer as it will only take 0 -2 days. If you use online solutions such as PayPal or Trustly it will take 0 -4 days, whereas if you opt for debit cards, expect to get your funds in 1 – 5 working days.

KYC Process & Documents

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  • After you’ve signed up you are required to send in documents to prove your age and address
  • One includes a copy of your passport, driving licence or ID card
  • The other is a recent bank statement or utility bill
  • You may be required to upload further financial documents to prove your wealth
  • If you need any help you can contact the live chat any time.

Customer Support at Joy Casino

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If you are looking for more information or have a question, you have two options the 24/7 live chat or send an email to [email protected]. Unfortunately, there is no help centre with useful articles or FAQS, so we asked a few questions before writing this Casino Joy review.

We asked about payment methods and withdrawal times and the response we got from the live chat was fast and helpful. For smaller queries, it’s beneficial to use the live chat as an agent will answer any questions you may have in a matter of minutes.

On the other hand, if you have a complaint or a longer query, use the email address [email protected]. You’ll get a response in under 4 hours and the team is professional and helpful.

Joy Casino Mobile Compatibility

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If you prefer playing your favourite casino games on the go, then you can play in a mobile browser as there are no native apps available. When you play in the mobile browser you can access all 1300+ games including the live dealer section. What’s more, the experience is identical to that of the website.

All games are optimised to your screen size and streamed in HD so quality is not compromised. When you play live casino games, you will not experience lags or buffering, so mobile play is definitely recommended.

Moreover, in a mobile browser, you can make deposits and withdrawals, contact the live chat and even input Casino Joy bonus codes.

Player Safety & Responsible Gambling

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Casino Joy UK takes responsible gambling seriously, and you’ll find the dedicated page in the footer of the site. There, you can read helpful information on staying in control as well as questionnaires and links to third parties such as Gamblers Therapy and Gamblers Anonymous.

Unfortunately, there are no safer gambling tools at your disposal such as deposit limits, cooling-off periods or self-exclusion. However, you can request all these things via customer support by live chat or by sending an email.

Licenses & Security

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When you’re playing games on the Joy Casino platform everything is safe and secure because it’s regulated and licenced. It does not hold a UK licence, instead, a Curacao eGaming Licence and the number is 8048 / JAZ2014–006.

If you ever have any problems whilst playing on Joy Casino you can lodge a formal complaint with the Curacao eGaming Commission. It’s their job to keep players safe and they will launch a full investigation into your issue and provide free, impartial support.

Company Information

  • Name: Joy Casino
  • Company: Darklace Limited
  • Address: Darklace Limited 135, Arch. Makarios III Avenue, Emelle Building 4th floor, 3021 Limassol, Lemesos, Cyprus
  • Established: 2014
  • License: Curacao eGaming Commission
  • License No.: 8048 / JAZ2014–006

Which Company Owns Joy Casino?

Casino Joy UK is owned and operated by Darklace Limited, a company with its headquarters in Cyprus. Joy Casino was founded in 2014 by Genesis Global, a company which has since gone bankrupt.

Darplace Limited bought Joy Casino and also owns other online casinos such as Frank Casino and Casino X.

Joy Casino Verdict

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Joy Casino certainly packs a punch when it comes to the UK welcome bonuses on offer and how many games you can play. We love the filter function where you can quickly pick your favourite types of games, and with 50+ game developers, you’ll always have something to play.

The number of banking options is impressive, but one area we would like to see improvement in is customer support, especially with a help centre. Yet, a great casino with top games, amazing promotions and world-class game developers. Highly recommended!

Joy Casino FAQ

What is the withdrawal time at Joy Casino?

Withdrawal times depend on which banking method you use. The fastest way to get your winnings is via e-wallets and Rapid Transfer, as you’ll only have to wait 0 -2 days. If you opt for Trustly or PayPal, expect to wait 0 - 4 days, and with debit cards, you’ll get your funds in 1- 5 days.

What licenses does Joy Casino have?

Joy Casino is licenced and regulated by the Curacao eGaming Commission under account number 8048 / JAZ2014–006. If you ever have any issues whilst playing on the platform you can contact the regulator for free impartial advice.

Is it legal to play at Joy Casino in the UK?

Yes, provided you are at least 18 years old. To verify your age, you are required to upload identification documents such as a copy of your passport, driving licence or ID card.

Who owns Joy Casino?

Joy Casino is owned and operated by Darklace Limited, a gambling company headquartered in Cyprus. The company bought Joy Casino from Genesis Global and also owns and operated Frank Casino and Casino X.

Can I trust Joy Casino?

Yes, it would be preferable if the platform is licenced by the United Kingdom Gambling Commission, but it's still properly licenced. In addition, the website uses SSL encryption to keep your financial and personal data secure.

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Stephen Jones
Stephen Jones
Senior Editor
24 Articles
25 Reviews

With an education from the University of Cambridge and while working with iGaming for the last 6 years, Stephen has obtained a lot of knowledge about the industry. He usually writes about the different types of online casinos, casino bonuses and various gambling strategies.

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